Job Description
Home Care Scheduler Homewatch CareGivers - 3.8 West Springfield, MA Job Details Full-time $22 - $24 an hour 13 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Home care experience HIPAA compliance Caregiving documentation requirements Phone communication Writing skills Copy machines Service scheduling Zoom HIPAA Filing Client file management Care documentation Microsoft Office Fax machines Healthcare privacy protection Schedule creation Individual consumer customer service Telephone systems Multi-line phone systems Video conferences (communication methods) Faxing Video conferencing systems operation Office experience Full Job Description Homewatch CareGivers of Western Mass is a locally-owned business in West Springfield, MA. We are collaborative, person-centered, and inclusive. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. At Homewatch CareGivers, we care deeply, we show up, we are in it together, and together we do great things.
Our work environment includes:
Office setting Lively atmosphere Business casual attire Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor. Primary Job Duties:
Build and maintain home care schedules including managing changes that occur with little to no notice Communicate and document schedule changes, incidents, and other encounters promptly and accurately Hand-select caregivers for all clients based on clients' care plans and caregivers' skills, availability, and other attributes. Provide excellent customer service, compassion, and professionalism in all internal and external interactions. Additional Requirements:
1 or more years of home care scheduling experience. 2 or more years of customer service experience in an office environment. Must convey compassion, attentiveness, and professionalism in all interactions, both internal and external. Ability to communicate fluently (speaking, listening, reading, writing) in English is a requirement. Individuals also fluent in Spanish are highly encouraged to apply. Able to work in a fast-paced environment, including being able to multi-task, prioritize, and problem-solve effectively. Experience using the following equipment and software: computers, multi-line telephones, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and scheduling software. Maintain client and caregiver files, complete reports, and work toward individual and collaborative goals Maintain confidentiality and comply with HIPAA standards Reliable, motivated, and growth-oriented. Authorized to work in the United States with proper documentation. Able to pass a criminal background check and drug test. Verifiable references. Schedule:
Monday through Friday, 9 a.m. to 5 p.m., in our West Springfield, MA office. Rotating on-call duties when the office is closed, including evenings, weekends, and holidays. On-call duties are performed remotely. Department:
Operations/Scheduling Reports to: Office Manager Job Type:
Full-time Pay:
$22.00 - $24.00 per hour Benefits:
Dental insurance Health insurance Paid time off Vision insurance Work Location:
In person
