POSITION TITLE

Bookkeeping Operations Specialist

DEPARTMENT

Bookkeeping Operations

ACCOUNTABILITY

Vice President, Bookkeeping Operations Manager Scope of Responsibility:

The primary responsibility of the Operations Specialist is to perform the data processing functions of the bank, to include;

Essential Duties & Responsibilities:

Providing exceptional customer service to internal and external customers by researching and resolving accountholder questions and problems, placing stop payments, providing account balances, statement or check copies, or other assistance as needed. Assisting customers with online/internet banking questions and re-setting locked or dormant NetTeller accounts. Providing support to branch personnel or other departments as needed. Processing incoming and outgoing ACH files and returns through the Federal Reserve, correcting exception items and resolving ACH disputes. Handling ACH Notification of Changes (NOC's) and Notice of Reclamations from Social Security. Processing overdrafts (NSF's) and non-post items. Processing incoming and outgoing check adjustments and check returns, including chargeback of returned deposited items and sending large dollar notifications. Processing incoming and outgoing wire transfers, performing OFAC search and cross-referencing with wires. Processing Automated Fund Transfers. Sorting and distributing internal courier mail, delivering mail to post office. Assisting customers and branch personnel with ATM/Debit Card questions and maintenance. Balancing the Buy/Sell Cash WIP general ledger account. Printing and distributing daily, weekly, monthly reports and notices generated by the banking systems. Handling Remote Deposit Anywhere verifications and exceptions. Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position. Supervisors have day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments; Maintains comprehensive knowledge of bank policies, procedures, including BSA training, to ensure branch operates in compliance at all times; Performing all other related duties as assigned.

Contacts:

The individual in this position will routinely interact with branch personnel, bank employees in various department and with external customers for the purpose of performing a variety of data processing and branch & customer support activities.

Knowledge, Skills & Experience:

Working knowledge of Fedline, 4Sight, Synergy, Vertex (teller system) and/or passport systems helpful, but not required Working knowledge of Microsoft WORD and EXCEL Strong communication (written & verbal) and interpersonal skills Strong organizational abilities and attention to detail Ability to work in a multi-tasking environment Accepts responsibility eagerly

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 15lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close up paperwork and view computer screens.

EEO Statement:

Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Hebron Savings Bank expressly prohibits any form of workplace harassment or unlawful discrimination against individuals on the same basis as outlined above.

Job Classification:

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