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Service Scheduling Specialist
Job
Charlie's Family of Dealerships
Augusta, ME (In Person)
Full-Time
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Job Description
Job Overview We are seeking a motivated and detail-oriented Service Scheduler to join our dynamic team. In this vital role, you will coordinate service appointments, manage customer schedules, and ensure smooth communication between clients and our service department. Your proactive approach will help optimize workflow, enhance customer satisfaction, and support our commitment to excellence in automotive service. Responsibilities Schedule service appointments efficiently, balancing customer needs with shop capacity Communicate appointment details clearly to customers via phone, email, or digital platforms Maintain accurate records of service schedules, customer preferences, and vehicle information Coordinate with the service team to prioritize repairs and manage workflow effectively Follow up with customers regarding appointment confirmations or rescheduling as needed Skills Excellent time management skills with the ability to prioritize multiple tasks efficiently Effective communication skills for clear interactions with service customers. Experience with project coordination in an automotive environment Ability to adapt quickly to changing schedules and maintain a high level of organization Join us as a Service Scheduler and play a key role in delivering seamless service experiences! Your organizational talent and proactive communication will drive our success while supporting our commitment to outstanding customer care.