Transportation Authority of Calhoun County (TACC) - Scheduler

Transportation Authority of Calhoun County (TACC) - Scheduler Salary $17.44 - $22.67 Hourly Location Battle Creek, MI Job Type Full-Time Department TACC - Ride Calhoun Opening Date 04/20/2026 FLSA Non-Exempt Bargaining Unit N/A - Permanent Description Benefits The City of Battle Creek ("The City") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The City expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic. Improper interference with the ability of the City employees to perform their expected job duties is absolutely not tolerated. Need Help With Your Online Account? Use the online Help Guide or contact the NEOGOV Applicants Support Line at 855-524-5627 or

Email:

support@governmnentjobs.com if your need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Have Questions About Your Application or a Job Opportunity with The City of Battle Creek? Please reach out to our Human Resources staff at HumanResources@battlecreekmi.gov and we will get back to you as soon as possible. This position is not eligible for immigration sponsorship. Description The Transportation Authority of Calhoun County (TACC) is look for a Schedule who will be responsible for developing, maintaining, and optimizing daily and long-range service schedules for RC FLEX and RC MOVE. Working closely with the Dispatch team, the Scheduler ensures that service is delivered safely, efficiently and in full compliance with TACC standards. This position also works closely with the Mobility Manager to assist with scheduling services on an as needed basis. This position may require work on holidays and weekends. Essential Functions

• Research and analyze scheduled trip requests using scheduling software; schedule trips based on rider requests and service policies.
• Ensure trips meet ADA or agency-specific eligibility criteria.
• Match trip requests to a route/run that will ensure timely pick-up from origin or arrival to destination.
• Analyze batched trip(s) to ensure they are optimized on the assigned route.
• Proactively monitor trip performance, vehicle location, and schedule adherence.
• Research and correct schedule violations, incorrect vehicle capacities, and trips requested outside of the defined service area.
• Provide exceptional customer service, assistance, and trip planning to passengers and callers; demonstrating empathy for and awareness of customer needs.
• Provide a variety of public transportation information to passengers, the public, and other organizations, responding to inquiries and requests for service in a courteous manner.
• Keep Administrative Supervisor apprised of all matters affecting operations, capacity, or on-time performance.
• Verify rider information and collect information necessary for the requested trip, including payment information.
• Generate reports and dashboards on service performance metrics, including on-time performance, run efficiency and operator utilization.
• Coordinate with Operations and Dispatch to resolve day-to-day schedule conflicts, missed assignments, or service disruptions.
• Maintain knowledge/proficiency of the service area, current routes/services offered, and demand-response transportation system software.
• Adapt to flexible scheduling needs within the Operations division to ensure sufficient coverage when necessary. Minimum Qualifications
• High school diploma or GED.
• 1 to 2 years in a public transportation position as a driver, dispatcher, mechanic or similar role.
• Demonstrated experience providing exceptional customer service and work with the public.
• Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.

Physical Requirements/Working Conditions This work is sedentary and requires little to no exertion of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone. The incumbent will be exposed to diesel exhaust and/or airborne particles. Please refer to your recruiter for benefit details. Thank you. Employer City of Battle Creek (MI) Department TACC - Ride Calhoun Address 339 W. Michigan Ave Battle Creek, Michigan, 49037 Website https://ridecalhoun.org/