EFP - Operations Associate

Operations Associate Howell, MI

JOB SUMMARY

The Operations Associate supports daily business functions across customer service, shipping and receiving, purchasing, and accounting support activities. This role serves as a key liaison between customers, vendors, carriers, and internal production teams to ensure accurate order processing, timely communication, inventory management, and operational efficiency. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing both administrative and operational responsibilities in a fast-paced manufacturing environment. This position reports to the Operations Manager.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• + Serve as the primary point of contact for customers via phone and email + Process customer purchase orders accurately and in a timely manner + Communicate order status, lead times, and shipping updates to customers + Collaborate with production and manufacturing teams to ensure on-time delivery + Resolve customer concerns professionally and efficiently + Prepare and coordinate outgoing shipments, including documentation and labeling + Receive incoming materials and verify accuracy against purchase orders + Inspect shipments for damage and communicate discrepancies + Maintain accurate inventory records + Coordinate with carriers and track shipments as needed + Monitor raw material inventory levels and initiate purchase orders to maintain stock levels + Communicate with suppliers regarding availability, pricing, and delivery timelines + Track open orders and follow up on overdue shipments + Maintain organized vendor records and documentation + Support cost control and supplier performance tracking + Enter invoices, receipts, and financial transactions into accounting systems + Assist with accounts payable and accounts receivable processing + Maintain accurate and organized financial and operational records + Provide general administrative support as needed + Follow company safety policies and perform duties in a safe manner + Perform other related duties as assigned

REQUIRED QUALIFICATIONS

• + High school diploma or GED required; Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred + Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred + Strong verbal and written communication skills + Strong attention to detail and organizational skills + Ability to maintain professionalism and positive working relationships with customers, vendors, and team members + Proficiency with Microsoft Office applications, including Outlook, Excel, and Word + Experie...