Check Operations Specialist

Position Title Check Operations Specialist Location Jackson, MI 49201 Job Summary The Check Operations Specialist for Item Processing is responsible for ensuring the accuracy, compliance, and timely processing of check-related transactions and remittances. This role supports critical operational functions including data validation, exception handling, and customer adjustments.

Job Responsibilities:

File Review and Data Accuracy Review and correct incoming check file data to ensure accuracy and completeness prior to processing Identify and resolve discrepancies Ensure timely handling to minimize customer impact and regulatory risk Account and Transaction Reconciliation Perform daily reconciliations of general ledger transactions to ensure timely resolution of exceptions Monitor and resolve rejects, exceptions, and outstanding items within set timelines Participate in end-of-day balancing and reconciliation procedures Metric Reporting Maintain daily logs and documentation for trend reporting Regulatory compliance Ensure all activities are performed in compliance with applicable banking regulations, internal controls and audit requirements Business Continuity and Contingency Support Participate in Business Continuity planning and testing to ensure operational resilience and readiness in the event of disruptions Process Improvement and Efficiency Identify opportunities for automation, process streamlining, and error reduction Contribute to documentation updates and staff training initiatives

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Minimum experience required:

1+ Years in Banking Operations.

Job Competencies:

Strong attention to detail and analytical skills. Ability to work effectively under pressure in a deadline-driven environment. Proficient in Microsoft Office Suite. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank