People Culture Operations Specialist, National Le

Job Summary:

The People & Culture Operations Specialist, National Leadership Development supports the delivery and measurement of leadership development programs through operational coordination, stakeholder communication, and data-driven reporting. This role helps to maintain SharePoint sites and content, the Leadership Development email inbox, and maintains the current catalog of leadership development offerings and resources. The position develops and maintains Power BI reports and dashboards that enable course management, session attendance tracking, automated calendar visibility, and program-specific participant reporting. The role produces assessment reporting, tracks progress against timelines, and communicates status updates, and risks, to stakeholders. This role generates program data to support ROI measurement and recommendations.

Job Duties:

Develops and maintains Power BI dashboards to support course management and learning program operationsDevelops and maintains Power BI automated calendar reporting to support scheduling visibility and resource planningGenerates data on program participation, completion, and assessment data to support ROI measurement and program effectiveness reportingProduces program status reports in accordance with program timelines and reporting standards.

Communicates assessment completion progress and next steps to stakeholders through status updates and reporting dashboardsMaintains National Leadership Development department and program sitesReviews department resource pages to ensure content accuracy, consistent formatting, and working linksCreates department resource pages using approved templates, navigation standards, and accessibility requirementsMonitors and maintains the Leadership Development email inbox, including message triage, categorization, and response routingAssists with development and distribution of internal National Leadership Development communicationsHelps update and maintain a catalog of Leadership Development offerings and resources, including program descriptions, eligibility, schedules, delivery formats, and points of contactDevelops and maintains strong relationships with representatives of various business linesServes as liaison between internal clients and external resources to ensure client goals are metOther duties as required

Supervisory Responsibilities:

N/AQualifications, Knowledge, Skills and AbilitiesEducation:

Associate degree, requiredBachelor's degree, preferredMajor in Computer Science, Business Analytics, Communication, Business, Management, or like field preferred

Experience:

One (1) or more years of experience in a training or project support role, required

Power BI Experience:

One (1) year of experience creating and maintaining Power BI reports and dashboards, requiredExperience in a professional services firm, preferredExperience with training program coordination, preferred

License/Certifications:

Microsoft Certified:

Power BI Data Analyst Associate (PL-300), desired

Software:

Proficiency in Microsoft Office Suite, requiredAdvanced proficiency in Word, Excel, and PowerPoint, Power BI requiredExperience with SharePoint, preferred

Language:

N/AOther Knowledge, Skills & Abilities:

Applies data validation and quality control practices to ensure accurate reporting outputs.

Strong customer service attitudeProfessional, direct, and confident demeanorAbility to work independently on a virtual teamWorks harmoniously and effectively with others as a part of a teamAbility to work with all levels of firm personnel to drive resultsAbility to balance and prioritize multiple responsibilitiesExcellent organizational skills and attention to detailAbility to work independently with strong problem-solving abilityAbility to complete work with grammatical, mathematical, and typographical accuracyThrives under pressure and enjoys a fast-paced environmentKnowledgeable of/familiarity with continuing professional educationKnowledgeable of logistics involved in training deliveryFlexibility for travel as needed All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.