Front Desk & Operations Coordinator

Mimi's Prom STL — Front Desk & Operations Coordinator We're looking for a highly organized, upbeat, detail-loving person to join our team as our Front Desk & Operations Coordinator . This role is the heartbeat of our store experience, helping manage front desk flow, customer communication, receiving new inventory, and keeping daily operations running smoothly in a fast-paced, high-energy environment. You'll play a key role in both the customer experience and behind-the-scenes operations that keep Mimi's running seamlessly. If you love organization, multitasking, customer experience, and being the person who keeps everything together, we'd love to meet you. Must have Saturday & Sunday availability (Sundays are seasonal Jan-mid April). What You'll Be Responsible For Front Desk + Guest Experience Create a warm, welcoming, professional first impression for Mimi's Prom. Manage front desk operations including appointments, customer check-ins, phones, and text communication. Support appointment flow and customer movement throughout the store. Assist with checkout, customer profiles, and accurate sales documentation in our POS system. Help maintain a positive, organized, and high-energy customer experience. Receiving + Inventory Operations Receive, inspect, tag, and organize incoming inventory, special orders, and purchase orders. Prepare merchandise to be steamed and placed on the sales floor. Maintain accurate pricing, inventory information, and SKU data. Restock accessories and help maintain an organized back-of-house and receiving area. Ensure strong attention to detail and accuracy in all inventory processes. Team + Workflow Support Help lead front desk workflow, organization, and daily checklists. Assist with onboarding, training, and scheduling support for front desk team members. Support stylists and leadership in maintaining smooth daily operations. Help problem solve quickly in a fast-paced environment. Administrative Support Maintain accurate customer records and store documentation. Ensure organization and follow-through across systems and processes. Support operational projects and day-to-day store needs as needed. Who Thrives In This Role You may be a great fit if you: Love organization, details, and keeping things running smoothly. Thrive in a fast-paced, high-energy environment. Enjoy multitasking and problem-solving. Are confident communicating with customers, teammates, and leadership. Take ownership and follow through. Bring positive energy and professionalism to a team environment. Schedule & Availability Full Time Position Weekend availability is required , including Saturdays and Sundays during peak season (January through mid April).

Store Hours:

Monday:

Closed (excluding MLK & Presidents' Day)

Tuesday & Thursday:

11:45 AM

• 7:15

PM Wednesday & Friday:

11:45 AM

• 6:15

PM Saturday:

9:00 AM

• 7:00 PM Sunday (seasonal Jan-mid April): 11:00 AM
• 5:00 PM Compensation & Benefits $18
• 22/hour base pay + tip pool Average total compensation typically ranges from $25
• 30/hour.

Benefits Include:

Employee Discount (based on seasons worked) Health Insurance (eligible for full time employees after 30 days) 401(k) Matching (eligible after 1 year) PTO (accrued based on hours worked) About Mimi's Prom Mimi's Prom is a family-owned, woman-led business built around confidence, empowerment, and creating unforgettable experiences. We believe in celebrating individuality, creating meaningful moments for our customers, and fostering a positive, high-energy environment for our team. If you're excited to be part of a fast-paced, fashion-focused environment where details matter and no two days are the same, we'd love to meet you.

Pay:

$25.00

• $30.

00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Application Question(s): This position requires weekend availability, including Saturdays and Sundays during peak season (January through mid April). Are you available to work all weekends during this time? If not, please list all unavailable dates. This role requires a very high level of accuracy and attention to detail. Tell us about a time when catching a small detail prevented a bigger issue. What happened? Imagine the front desk is busy, the phone is ringing, customers are checking in, and new inventory just arrived. How do you think you would feel working in such a fast paced environment and knowing what to prioritize? Tell us about a system, process, checklist, or organizational method you've created or improved in a past role, school, or activity. Describe a time you had to handle a frustrated customer or difficult situation while staying professional. What did you do? What interests you the most about this position at Mimi's Prom? What past experience best prepares you for this role being in a fast paced environment while being highly organized? Please share specific examples. Ability to

Commute:

Chesterfield, MO 63017 (Required)

Work Location:

In person