Student Operations & Admissions Coordinator

Student Operations & Admissions Coordinator Location:

William Jewell College —

Liberty, Missouri Department:

College of Graduate, Professional and Innovative Programs (CGPI)

Reports To:

CGPI Operations Leadership Position Summary William Jewell College's College of Graduate, Professional and Innovative Programs (CGPI) is seeking a responsive, organized Student Operations & Admissions Coordinator to serve as the primary point of contact for students and applicants and to manage day-to-day operational flow across programs and partners. This role oversees admissions processing, student communication, intake, issue resolution, and operational coordination — ensuring timely, accurate, and responsive support throughout the student lifecycle. If you thrive in fast-paced, student-facing work and take pride in clear communication, organized follow-through, and resolving issues before they escalate, we'd like to hear from you. Core Responsibilities Admissions Processing & Coordination Review and process applications and supporting documents. Evaluate application completeness and transcript receipt. Execute admissions processing and maintain accurate applicant records in Colleague. Maintain and prioritize admissions queues to ensure timely turnaround. Coordinate with partners regarding admissions status and missing requirements. Escalate complex or non-standard admissions cases as needed. Student & Applicant Communication Manage shared inboxes and respond to student and applicant inquiries. Serve as the primary point of contact for operational questions and next steps. Provide timely, accurate, and professional communication. Ensure all communication loops are closed. Intake, Triage & Issue Resolution Review incoming requests and determine appropriate next steps. Investigate issues across systems (Colleague, LMS, Airtable, and related platforms). Resolve issues independently whenever possible. Escalate complex cases with complete context and supporting information. Follow-Up & Case Management Track and manage open student and applicant issues through resolution.

Follow up regarding:

missing documents, financial hold communication, unresolved inquiries, operational next steps. Maintain organized tracking systems to ensure nothing falls through the cracks. Operational Coordination & Process Support Support operational workflows across programs and partners. Prepare data and tracking support for registrar-related processes as needed. Maintain accuracy across operational systems and trackers. Identify recurring issues and contribute to process improvements. Systems & Data Management Maintain accurate records across Airtable, Notion, Colleague, and related systems. Identify inconsistencies and support data cleanup efforts. Ensure operational trackers remain current and organized. What We're Looking For Strong communication and customer service skills. Ability to manage multiple priorities in a fast-paced environment. High level of urgency, responsiveness, and follow-through. Strong problem-solving and investigative mindset. Ability to work independently and make decisions within established guidelines. Role Scope This role focuses on operational flow, admissions processing, communication, and issue resolution.

It is not responsible for:

Final registrar decisions regarding enrollment verification, registration eligibility, or D&C execution. Academic policy interpretation. Institutional records authority.