Serve as the primary overnight point of contact for residential operations.
Provide high-level customer service to residents, guests, and campus stakeholders.
Coordinate communication with Resident Assistants (RAs), Community Directors (CDs), on-call professional staff, Student Affairs personnel, and executive Housing & Residence Life staff.
Conduct structured shift change briefings to ensure continuity of operations.
Submit hourly operational updates to the Associate Director of Housing Operations.
Report attendance concerns, including tardiness or early departures, in a timely and professional manner. Facility Security & Key Control
Maintain full accountability of the Master Key system during assigned shifts.
Verify, document, and communicate Master Key status at the beginning and throughout each shift.
Ensure proper logging and secure storage of all keys and access devices.
Immediately report discrepancies, missing keys, or security concerns to supervisory staff. Incident Response & Reporting
Respond to, assess, and document all incidents occurring within residential facilities during overnight hours.
Complete accurate, timely, and detailed incident reports for policy violations, emergencies, and unusual circumstances.
Ensure immediate escalation of serious incidents per established protocols. Mandatory Escalation Situations include (but are not limited to):
Life-threatening emergencies or death
Suicide ideation, attempts, or threats
Physical assaults or altercations
Sexual misconduct
Robbery, burglary, or significant theft
Fires or major facility damage
Serious injury or illness
Bomb threats
Weapons-related concerns
Illegal drug activity
Mental health crises
Hazing, threats, or dangerous behavior
Coordinate response with campus police, emergency personnel, and on-call professional staff as required. Facility Monitoring & Rounds
Conduct routine and structured facility rounds throughout assigned residential areas.
Monitor residential floors, common areas, exterior doors, and building access points (minimum hourly exterior checks).
Identify and address safety hazards, unauthorized individuals, maintenance concerns, and policy violations.
Document findings and ensure appropriate follow-up actions.
Enforce quiet hours and community standards as needed. Administrative Documentation & Compliance
Maintain accurate operational logs, incident reports, round documentation, and lockout records.
Ensure all documentation meets departmental and institutional standards.
Support compliance with university policies, Clery Act reporting requirements, FERPA regulations, and Housing & Residence Life procedures. Lockout & Access Management
Facilitate resident lockouts in accordance with established procedures.
Verify resident identity and room assignment prior to granting access.
Document all lockout activity accurately.
Coordinate emergency lock changes and key replacement requests with maintenance and on-call personnel. Maintenance Coordination
Report all maintenance concerns through designated systems.
Escalate urgent issues (e.g., flooding, electrical hazards, safety risks) to appropriate on-call personnel.
Distinguish between routine and emergency maintenance needs using professional judgment. Emergency Response & Crisis Management
Respond to fire alarms, evacuations, and emergency situations.
Coordinate communication and response with emergency personnel.
Assist in implementing emergency protocols, including severe weather or utility outages.
Support students in distress and connect them with appropriate campus resources. Shift Management & Accountability
Work assigned overnight schedule (11:30 PM — 8:00 AM, including meal break).
Accurately clock in and out using university timekeeping systems (including biometric verification).
Maintain punctuality and readiness for all assigned shifts.
Communicate absences in accordance with departmental policy and submit leave requests at least one month in advance. Front Desk & Operational Support
Answer phones and respond to inquiries.
Monitor Housing Operations communications and email systems.
. Assist with guest verification and access control.
Maintain organization and professionalism of front desk operations.
Support package and mail operations if applicable. Enhanced Operational Responsibilities
Conduct facility safety audits (lighting, door security, environmental hazards).
Monitor resident behavior trends and document recurring concerns.
Prepare overnight summary reports for professional staff review.
Maintain awareness of inventory, keys, and operational supplies.
Support emergency preparedness and readiness initiatives.
Prepare detailed shift handoff reports for incoming staff. Supervisory Responsibilities
Provides operational direction to Resident Assistants and student staff during overnight shifts.
Monitors staff performance and compliance with departmental procedures.
Does not have hiring, disciplinary, or termination authority unless formally delegated. Other Duties
Performs other duties as assigned to support the mission and operational needs of Housing & Residence Life. Minimum Qualifications
High school diploma or associate degree required.
Experience in housing, residence life, security operations, customer service, or related field.
Strong written and verbal communication skills.
Ability to manage multiple priorities in high-pressure environments. Preferred Qualifications
Bachelor's degree in Higher Education, Student Affairs, Business Administration, or related field.
Experience with residence life systems (e.g., StarRez or similar platforms).
Experience in crisis response, conduct processes, or facilities operations.

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Overnight Housing Operations Coordinator