Operations Support Specialist

Operations Support Specialist (part of Tata group) 3.9 3.9 out of 5 stars Must Have Technical/Functional Skills Experience in operational support for cloud-based environments, specifically AWS and Azure. Manage and maintain Windows server environments, ensuring system stability and performance Analyzed and resolved system performance issues using tools such as Splunk and AppDynamics Knowledge of DevOps practices and tools. Familiarity with containerization technologies (e.g., Docker, Kubernetes). On-call support and Major Incidents handling

AI Tools:

Utilize latest technologies to implement and streamline operational efficiencies

Cloud Computing & Virtualization:

Experience with Azure, AWS, and VMware across enterprise environments.

IT Monitoring & Analytics:

Hands-on expertise with AppDynamics, Splunk, and Zenoss for performance monitoring and incident detection.

Operating Systems & Infrastructure Management:

Experience in AIX, Linux, Windows, z/OS, and mainframe/distributed systems.

Automation & Orchestration Tools:

Experience with BMC BladeLogic, IPsoft IPcenter, Blue Prism RPA, and TWS/Maestro.

DevOps & Collaboration Platforms:

Proficient with Azure DevOps, ServiceNow (support DLs and following up on tickets; prepare various report metrics), SharePoint (Admin with Wiki creation), Teams, and Miro.

Cross-Functional Team Leadership:

Lead globally distributed Agile teams, including responsibilities of multiple roles.

Incident Management & Root Cause Analysis:

Senior-level experience managing major incidents, reducing MTTR, and maturing RCA processes. Agile Project & Product Delivery (SAFe/Scrum): Deep agile background with external certifications; experience in PI Planning, DevOps, and Release Train coordination.

System Integration, Deployment & Environment Management:

Code deployments, environment readiness, and system lifecycle operations across cloud and on-prem platforms.

Risk Management & Operational Resilience:

Experience in identifying risks, leading Disaster Recovery/Business Continuity exercises, and ensuring operational continuity under pressure. Responsibilities Provide operational support for cloud-based environments, specifically AWS and Azure Manage and maintain Windows server environments, ensuring system stability and performance (both on prem and cloud). Monitor and analyze system performance using tools such as Splunk and AppDynamics. Implement and maintain best practices for cloud security and compliance. Assist in the deployment and configuration of applications and services. Document processes, procedures, and system configurations for knowledge sharing. Participate in on-call support rotation as needed. Implement AI functionalities as required by end-user community. Lead globally distributed Agile teams supporting complex IT environments across distributed, mainframe, and cloud platforms. Manage end to end environment operations, including batch processing, system monitoring, code deployments, and database refresh coordination. Oversee major incident management, driving rapid triage, escalation, communication, and resolution to minimize business impact. Perform advanced root cause analysis, maturing RCA processes and reducing repetitive issues and MTTR. Implement and optimize monitoring solutions using AppDynamics, Splunk, and Zenoss to proactively detect and resolve performance issues. Execute system lifecycle activities, including installations, upgrades, decommissioning, and compliance aligned operations across on prem and cloud environments. Lead knowledge transfer, ensuring complete, compliant, and seamless handoffs across internal and external teams (including utilization of KB articles). Drive continuous improvement initiatives, reducing manual interventions, identify repetitive patterns then work with teams to mitigate findings, improving batch job reliability, and enhancing operational efficiency. Support disaster recovery and business continuity, validating system resilience through Disaster Recovery/Business Continuity exercises and configuration reviews. Administer collaboration and ITSM platforms, including SharePoint, ServiceNow, and Azure DevOps, ensuring accurate documentation and streamlined workflows.

Base Salary Range :

$85,000 to $100,000

Per Annum TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #

LI-KUMARAN

Location Charlotte, NC Job Function

TECHNOLOGY

Role Analyst Job Id 398431 Desired Skills Operation Support Salary Range $85,000-$100,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE