Operations Specialist

We are looking for an Operations Specialist to support essential business operations for a leading Information Technology organization near Mahwah, New Jersey. This Long-term Contract position focuses on maintaining accurate contract and dealer records, coordinating operational requests, and helping internal teams and external partners work efficiently. The ideal candidate is highly organized, comfortable handling detailed documentation, and able to communicate clearly across multiple departments.

Responsibilities:

• Review and process dealer agreements, purchase details, pricing information, and related documentation with accuracy across internal platforms.
• Maintain dealer account records by updating master data and verifying that information remains complete, current, and reliable.
• Support the setup of new dealer partners by gathering required materials and entering data into company systems.
• Respond to questions from dealers and internal stakeholders regarding agreement progress, payment-related items, and account changes.
• Assist with compensation administration by preparing support data, identifying inconsistencies, and escalating issues when needed.
• Partner with Sales, Customer Support, Finance, and Legal teams to address operational concerns and improve day-to-day coordination.
• Track incoming requests to help ensure timely follow-up and compliance with established service expectations.
• Participate in team discussions, training activities, and process update sessions to remain aligned with operational procedures.
• Contribute to audit support, reporting needs, and additional operational projects assigned by management.