Scheduling Coordinator

Scheduling Coordinator Ray's Flooring Specialist, Inc. Albuquerque, NM Job Details Full-time From $18 an hour 18 hours ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Project team coordination Record keeping Computer operation Spanish Customer communication Microsoft Excel Microsoft Outlook Construction schedule coordination Mid-level Windows Improving operational efficiency Customer inquiry handling High school diploma or GED Schedule management Attention to detail Decision making Cross-functional collaboration 2 years Technical Proficiency Project stakeholder communication Cross-functional communication Progress tracking (project management tasks) Stakeholder management Full Job Description Job Overview Ray's Flooring Specialists, Inc., a local, family-owned company since 1972, is accepting applications for a Regular Full-Time Scheduling Coordinator. The position is responsible for the daily installation schedule to ensure flooring projects (including carpet, hardwood, tile, laminate, vinyl, and specialty services) is completed efficiently, on time, and in alignment with company standards and client expectations. This role serves as the central point of communication between internal and external stakeholders.

Responsibilities include:

Maintain clear, professional, and timely communication with clients, field managers, installers, and internal team members Utilize the scheduling system (e.g., RFMS) to ensure all jobs are scheduled accurately and in accordance with client expectations and project timelines Respond to all scheduling-related inquiries from field managers, installers, and clients within one (1) hour of receipt during business hours Ensure all scheduling requests comply with current operational protocols and company procedures Send scheduling confirmations for each project to the appropriate parties (client, Project Manager, Project Administrator, and/or Sales) upon scheduling Communicate proactively regarding schedule changes, delays, or conflicts, and coordinate timely resolutions Distribute a complete and accurate schedule to the office team no later than the day prior to scheduled work Maintain accurate and up-to-date job records, notes, and scheduling data within company systems Support operational efficiency by identifying scheduling improvements and escalating issues as needed Maintain organized records and documentation related to scheduling activities - hard copy and/or electronic Participate in team meetings and cross-functional coordination efforts Follow all applicable Rays Flooring policies and procedures

Requirements:

Education:

Requires a High School Diploma or General Education Degree (GED).

Experience:

Requires at least two (2) years' experience in scheduling coordinator or related position required. Experience coordinating field operations; ability to align schedules based on crew availability, job scope, location, and deadlines in a flooring or similar industry.

Bilingual:

Spanish preferred.

Schedule:

Monday through Friday, 7 am to 4 pm, with a 1-hour unpaid lunch.

Communication & Customer Service:

Clear, professional, and timely communication with clients, installers, and internal teams; ability to manage high-volume inquiries while maintaining service standards

Organization & Multitasking:

Strong ability to manage multiple jobs, crews, and priorities simultaneously with a high level of accuracy and attention to detail

Problem-Solving & Adaptability:

Quick decision-making to adjust schedules due to delays, call-outs, or changing project needs while minimizing disruption

Accountability & Follow-Through:

Tracks projects from scheduling through completion and closeout; ensures accuracy of data, communication, and execution

Time Management & Sense of Urgency:

Meets tight deadlines and response expectations (e.g., 1-hour response time) in a fast-paced environment

Technical Proficiency:

a) Microsoft Windows environment with Office Suite to include formatting and production of documents. Proficient in Microsoft Word, Excel and Outlook Calendar and Email.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The position requires prolonged periods of sitting and regular use of a computer, including a monitor, keyboard, and other standard office equipment. There is extensive repetitive motion in using hands/wrists. The employee regularly is required to stand and walk throughout facility. Frequent use of hands and fingers to handle, manipulate, and feel objects, tools, and controls, including operating a computer, keyboard, and phone system; navigating scheduling and payroll software; and handling paperwork. Requires the ability to reach with hands and arms, such as retrieving files, accessing office equipment (printers, scanners), and organizing materials within the workspace. The Employee frequently lifts and/or moves between twenty-five (25) pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination. Auditory abilities required by this job include the ability to accurately hear information. The work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks.

Pay Rate:

Starting at $18.00 per hour, with opportunity for higher pay based on experience and qualifications.

Benefits include:

Weekly paychecks including direct deposit. Additional benefits available following specified lengths of employment include:

Health Benefits:

medical, dental, vision, and life insurance; 6 paid Holidays; Vacation (based on period of employment); NM Time Off; and 401K Program including match. Employee Parking. Employee discount on purchases (flooring, cabinets, and more). If you are interested in this opportunity to work with a great team, please submit resume through Indeed. EOE Walk-ins welcome at 7401 Los Volcanes Road, NW, Albuquerque between 10 am and 3 pm, Monday through Friday.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person