Operations Coordinator

You keep things moving. When tickets pile up, SLAs creep, and onboarding tasks fall through the cracks — you're the person who notices, acts, and gets everyone back on track. You'll own Tier 1 ticket brokering, triage and monitoring SLA compliance across multiple queues New account onboarding coordination with various departments — provisioning, setup, and workflow configuration Client and Best Business Practices Documentation to keep records accurate Procurement for licenses, equipment and various supplies Detailed Inventory tracking Reporting on performance, client usage and various other items Data entry across core systems Macro understanding of what, how and why we do what we do You'll collaborate with IT and Tier 2/3 support teams for escalations and handoffs Managers, leads and project managers on workflow alignment Business stakeholders who need clear, timely updates What you bring 2+ years in IT support, service desk, or operational coordination Experience with ticketing and project management platforms like Jira, Asana, Monday.com, etc Strong organizational skills and high attention to detail Clear communication with both technical and non-technical audiences Bonus points SaaS platform onboarding or account administration experience ITIL Foundation or CompTIA A+ certification Exposure to procurement and vendor contract workflows This is an on-site position; candidates must be able to work from our Babylon, NY office.