Scheduled Weekly Hours:

Work Shift:

Days (United States of America) This position is primarily responsible for coordinating infusion scheduling across multiple locations. The ideal candidate will demonstrate strong critical thinking skills and a high level of attention to detail. Prior experience scheduling infusions or medical procedures is desired, along with a minimum of three years of front desk and/or customer service experience in a healthcare setting.

Shift:

Full Time Key Responsibilities:

Coordinate and manage infusion schedules for multiple cancer center locations Promote high-quality, patient-centered care by serving as a key liaison for patients throughout their care journey Provide essential support to licensed Case Management staff in delivering patient care coordination Collaborate with providers, physician office teams, insurance plans, and both internal and external partners to ensure patients receive the appropriate services and support Perform front desk duties including patient check-in, check-out, appointment management, and general administrative support

Qualifications:

Minimum of 3 years' experience in a front desk, patient-facing, or customer service role in a healthcare setting Experience scheduling infusions or medical procedures required Excellent communication, organizational, and problem-solving skills Ability to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalism Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.

Department:

OP Infusion Therapy - SRCC - Springfield Regional Medical Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com . 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