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Operations Specialist
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EQI Ltd.
Westlake, OH (In Person)
$55,000 Salary, Full-Time
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Job Description
Operations Specialist About EQI EQI is fluent in doing business around the world, so our customers don't have to be. EQI sources metal castings, forgings, and fabrications from carefully selected suppliers around the globe. EQI manages every aspect of the product life-cycle -- from Product Development to Production Qualification to Logistics / Vendor Managed Inventory Services -- letting its customers choose specific services and locations to meet their specific needs. The metal components we specialize in are sourced from more than two dozen carefully selected manufacturers across China, India, Vietnam and the USA. By diversifying our supply base across several manufacturers and regions and offering redundant tooling locations, EQI mitigates risks and maximizes the flexibility to shift production from one location to another. EQI ships to and from multiple ports around the world, supporting our customers with full vendor-managed inventory services at the end location. EQI is headquartered in Spring Lake, Michigan with offices in Beijing, Hanoi, Coimbatore, Berea, KY, and Craigavon. Position Summary The Operations Specialist, based in Cleveland, Ohio, is responsible for ensuring products are delivered to customers on time while providing best-in-class customer service. Success in this role requires a high level of coordination throughout the organization, especially with EQI Specialty Products Division's Account Managers, Engineers, and global staff involved in Production Control and Logistics. Essential Functions
- Enter new sales orders and purchase orders accurately and in a timely manner.
- Enter new customers and new products into ERP system.
- Update orders as changes occur; confirm receipt of orders with appropriate parties.
- Send routine order acknowledgements to customers.
- Monitor open order status and provide routine updates; escalate exceptions to Senior Operations Specialist.
- Place purchase orders with vendors as directed.
- Run and distribute reports as requested. Position Requirements
- 2-3 years of relevant customer service and/or logistics work experience
- Demonstrated high level of interpersonal skills
- High level of analytical skills utilizing data from multiple sources
- Computer skills and working knowledge of Microsoft Office products, including proficient skills in Microsoft Excel
- High standards of accuracy and precision
- Proficient oral and written communication skills
- Ability to exercise independent judgment is required
- Ability to effectively organize and plan
- Ability to travel (US and International) an estimated 5% or as needed
- EQI operates globally, at times this will necessitate availability beyond EQI's standard office hours Benefits We offer a comprehensive and competitive benefits package designed to support the well‑being, growth, and success of our employees.