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Job Description
Title:
Administrative Operations Lead Location:
Hybrid (Wixom, MI) About Metrologic DCS Metrologic DCS, part of the Sandvik Group, is a recognized global leader in 3D industrial metrology and quality intelligence. We design innovative software solutions and services that enable manufacturers to master inspection and manufacturing challenges and accelerate their digital transformation. Our solutions help customers improve product quality, increase efficiency, and drive productivity across global production environments, while reducing quality-related costs and enhancing overall performance. Job Purpose This role serves as a central point of coordination for office-based operational activities in the US. You will be responsible for supporting service execution, office logistics, and facility coordination to ensure smooth day-to-day operations. You will work closely with service, sales, and external partners to manage quoting, scheduling, purchasing, and facility-related activities. This role plays a key part in maintaining an organized, responsive, and efficient office environment that supports both internal teams and customer needs. Main Responsibilities Serve as the primary coordination point for office operations and service support activities Support service and sales teams through quoting, scheduling, and operational coordination Manage purchasing activities and vendor coordination Oversee shipping and receiving processes from the office Coordinate calibration activities with customers and external partners Organize and track building maintenance and service schedules Key Responsibilities
OFFICE OPERATIONS
Quoting Support:
Prepare and manage service and maintenance quotes in coordination with service and sales teams
Scheduling:
Coordinate calibration schedules and service activities with customers and external partners
Purchasing:
Manage purchase orders, vendor coordination, and supply tracking
Shipping & Receiving:
Oversee incoming and outgoing shipments, ensuring accuracy and timely processing
Service Coordination:
Support service execution by aligning internal teams, schedules, and materials
FACILITY & ADMINISTRATION
Building Maintenance:
Organize and track maintenance schedules, vendor visits, and facility needs
Vendor Management:
Coordinate with service providers for building, calibration, and office support services
Office Organization:
Maintain an efficient and organized office environment that supports daily operations
CROSS-FUNCTIONAL
Act as a key link between service, sales, and administrative functions Ensure timely communication and follow-up across internal teams and external partners Support continuous improvement of operational processes and workflows What Success Looks Like Service and calibration activities are scheduled and executed efficiently Quotes and purchasing processes are accurate and completed on time Shipping and receiving operations run smoothly with minimal delays Building maintenance and vendor activities are well organized and proactive Internal teams feel supported and operations run without disruption Core Skills Experience in office operations, service coordination, or administrative support Strong organizational and multitasking skills Attention to detail in quoting, purchasing, and documentation Ability to manage schedules and coordinate across multiple priorities Comfort working with vendors, service providers, and internal teams Cross-Functional Skills Strong communication across service, sales, and administrative teams Ability to coordinate activities across multiple stakeholders Problem-solving mindset with a focus on efficiency and follow-through Ability to balance daily operational tasks with longer-term planning Personal Traits Highly organized and detail-oriented Proactive and reliable in managing responsibilities Hands-on and responsive to operational needs Collaborative and team-oriented Required Competencies & Tools Strong verbal and written communication skills Experience with Microsoft 365 tools including Outlook, Excel, and Teams Experience with ERP or purchasing systems preferred Familiarity with shipping and logistics processes Experience Minimum of 3 years of experience in office operations, administrative coordination, or service support Experience in a technical or industrial environment preferred Education Associate or Bachelor's degree in Business, Operations, or related field preferred When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance
