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Client Success & Operations Associate
Job
GenZFacilitySolutions
Remote
$45,760 Salary, Part-Time
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Job Description
About GenZ Facility Solutions For the past five years, GenZ Facility Solutions has been changing the commercial cleaning and facilities management space — bringing a modern, tech-forward approach to an industry that's long overdue for one. And we're just getting started: we're growing fast, expanding into new markets across the U.S., and building the team that will take us there. About the Role GenZ Facility Solutions is a commercial cleaning and facilities management company with a tech-forward approach to operations, expanding beyond our home base into new markets across the U.S. We're hiring a Client Operations Coordinator to own the day-to-day client relationship and scheduling function — keeping current accounts happy, solving problems quickly, and helping bring in new business through site visits and sales support. This is a mostly remote, part-time role (≈ 30 hrs/week) based out of our New Brunswick, NJ area office, with real ownership over client communication, scheduling, and supporting GenZ's growth into new regions. Key Responsibilities Respond to client emails and calls promptly; triage and resolve routine issues directly, escalating anything complex to ownership Troubleshoot service problems with clients (missed cleanings, quality complaints, scope changes) and coordinate fixes with crews and subcontractors Build and maintain the job/project schedule across active client accounts Attend potential client walk-throughs and site visits to scope new janitorial, post-construction, or facilities work, and relay findings and pricing back to ownership Join sales calls with prospective clients as needed to support the close Be part of GenZ's growth and expansion into new markets across the U.S., helping support new clients and regions as the company scales Serve as the after-hours point of contact for urgent client issues on weekday evenings, and provide some weekend availability for time-sensitive scheduling or service emergencies Coordinate with other GenZ team members — including the social media lead, recruiter, and others — to keep staffing, scheduling, and outward-facing communications aligned Keep client records and communication logs organized Flag at-risk accounts or recurring complaints to ownership before they become cancellations Schedule & Availability This role is mostly remote. The one fixed expectation is a weekly in-person meeting with company leadership at our New Brunswick, NJ area office — everything else, including day-to-day hours and work style, is flexible. Core responsibilities total approximately 30 hrs/week. This role also requires being reachable for urgent client matters on weekday evenings and some weekend availability (e.g., time-sensitive rescheduling, service emergencies, or occasional weekend walk-throughs). On-call time outside core hours is intermittent, not a second shift. Qualifications 2+ years in customer service, account management, scheduling, or facilities/property coordination Strong written communication; comfortable owning client conversations independently Comfortable with Google Workspace (Gmail, Docs, Sheets, Calendar) and AI tools like Gemini and Claude Must provide your own laptop (this is a mostly remote role) Reliable transportation for occasional site visits, walk-throughs, and travel as needed (all over NJ, NY, and PA (Philly region)) Organized and self-directed, comfortable juggling multiple accounts at once