Development Operations Specialist

Development Operations Specialist Bay Area Discovery Museum - 4.0 Sausalito, CA Job Details Full-time $30.00 - $32.82 an hour 16 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Data visualization software proficiency Automation Research Improving operational efficiency Database administration Project management CRM system proficiency AI Donor and alumni database management Excel data analysis Full Job Description Development Operations Specialist Love the intersection of data, strategy, and mission? Join Bay Area Discovery Museum! Own the systems that fuel our fundraising, from CRM optimization and prospect research to managing a curated donor membership program. Your work directly enables world-class early childhood experiences Position Summary The Development Operations Specialist leads the strategic oversight and continuous improvement of systems and processes that support all contributed revenue streams — Individual and Trustee Giving, Institutional Giving, Special Events, and Capital contributions. This role is a key partner to the Director of Development in advancing fundraising goals through effective use of the museum's CRM, analytics, reporting, and donor research. The Specialist ensures data integrity, operational efficiency, and donor stewardship through data-driven insights and systems management, and oversees Discovery Circle, the museum's membership program for donors giving $1,000-$10,000 annually, which provides $275,000 in essential philanthropic support. This position is a hybrid role with minimum 2 days a week onsite with periodic weekends. Essential Functions and Responsibilities CRM & Data Management Leads management and optimization of the museum's CRM, including data integrity, systems development, user training, and regular audits Oversees implementation and configuration of new CRM tools, ensuring seamless integration with fundraising operations Ensures best practices for data privacy, donor recordkeeping, and ethical fundraising standards Reporting & Financial Operations Develops and maintains reporting systems and dashboards to provide timely insights to Development, Finance, and Leadership teams Conducts monthly gift reconciliation and financial reporting in partnership with Finance; ensures accuracy in campaign tracking and donor reporting Manages the gift processing workflow, including acknowledgments, donor receipts, pledge reminders, and matching gifts Prospect Research & Donor Stewardship Conducts proactive and reactive donor research, including wealth screening, biographical profiles, and philanthropic history, to inform fundraising strategy Prepares detailed donor briefs and tracks trustee giving and stewardship activities Produces customized donor communications and reports for individuals, foundations, corporations, and trustees in collaboration with frontline fundraisers Discovery Circle Management Manages annual fund giving and partners with the Director of Individual Giving to drive donations throughout the year Coordinates all Discovery Circle e-communications, including invitations, monthly newsletters, and member correspondence Drives execution of a calendar of events for Discovery Circle members and prospects, partnering with external vendors and internal teams including Learning & Museum Experience, Membership, Visitor Services, and Facilities Partners with the Director of Individual Giving and Development Director to identify and cultivate Discovery Circle members as Major Gift and Trustee prospects Cross-Departmental Collaboration Collaborates with Development leadership to create streamlined systems for prospect management, campaign tracking, and donor engagement Provides operational support for fundraising events and ensures data integration across departments Qualifications

AA/BA/BS

degree or equivalent experience; advanced training in data analytics, nonprofit operations, or CRM systems a plus 2+ years of experience in nonprofit fundraising or operations with direct CRM/database administration Expertise in CRM platforms and data visualization tools; high proficiency in Excel and reporting; experience leveraging AI tools to accelerate analysis and automate workflows Demonstrated ability to lead system implementations and optimize workflows across teams Strong analytical skills with the ability to translate data into actionable insights Familiarity with nonprofit financial processes and donor stewardship best practices Excellent written and verbal communication skills and a track record of building strong relationships Experience producing donor reports and research materials Strong project management skills with the ability to manage competing priorities and deliver high-quality work independently and collaboratively Commitment to Diversity, Equity, Access, and Inclusion and the mission of Bay Area Discovery Museum Ability to work one customer-facing shift per quarter and support early morning, evening, and weekend events as needed Benefits 100% employer-paid medical, dental, and vision for employee only premiums Life and long-term disability insurance Paid time off starting at 3 weeks, on an accrual basis. 10 days of sick leave (Five frontloaded, and the other five accrued throughout the year) Eight (8) paid holidays and three (3) floating holidays. Paid parental leave Discounts at museum café and store, and on museum programs All staff celebrations Reciprocal admission benefits at other museums Professional development training Physical Requirements Ability to perform physical activities such as bending, kneeling, walking, and picking up items for 2-3 hours at a time. Ability to stand for up to 8 hours and carry up to 50 lbs. for short distances/periods. Ability to work indoors and outdoors in varying types of weather. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This role is primarily based in an indoor office environment with standard office equipment and technology. May work in remote locations, both indoors and outdoors, including travel in a vehicle to and from remote sites. May be exposed to varying types of weather when traveling to and from remote sites. The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. The Bay Area Discovery Museum reserves the right to modify and expand job responsibilities and duties over time. About Us At the Bay Area Discovery Museum, we believe that providing children with the high-quality early learning experiences they need to be successful is the best investment we can make as a society. Whether at the museum, online, or in the community, we provide experiences that spark children's natural curiosity for the world around them, while building their creative problem-solving skills and STEM content knowledge. Both on-site and off-site, we facilitate research-backed learning experiences that are fun and engaging for children and families. At our one-of-a-kind location at the foot of the Golden Gate Bridge, this includes hands-on exhibits, rich STEM and art programming, an on-site preschool, and camps and classes. Off-site, our museum educators bring hands-on STEM programming to students and families at schools and libraries in all nine Bay Area counties. We believe that these research-backed on-site and off-site experiences should be made available to all children and families and offer a variety of access initiatives toward this goal. We are currently working our way back up to our pre-pandemic numbers: 350,000 visitors each year, including nearly 80,000 with free or reduced admission 10,000 member families 33,000 children through our school and community programs 587 schools and 215 libraries through all nine Bay Area counties The Bay Area Discovery Museum is committed to being welcoming and inclusive. We are continuously working toward the goal of reflecting the diversity of the Bay Area both within our organization and with those we serve. Note to Candidates The Bay Area Discovery Museum is an equal opportunity employer committed to diversity. We encourage those from all backgrounds to apply to allow us to build the most inclusive and creative team possible. Please do not remove yourself from contention before you even apply. Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. If much of this job description describes you, then you are highly encouraged to apply. Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, credentials, or vaccinations pertinent to the position.