Enrollment Management Student Success Operations Coordinator

Job Description Summary As a member of EMSS Operations unit, this position will assist in the processing of Miami University's prospect and inquiry data and admission applications, support Slate users university-wide, and may occasionally provide direct support to students or parents. This position may require occasional nights/weekends. This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Job Description Process transcripts and other materials submitted online or via mail; evaluate transcripts, recalculate GPAs, and determine applicants' level of English proficiency (as applicable); assess and review applications to determine eligibility for study; process application fee waivers, deferrals, and deposits; monitor international agreements and sponsorships (30%) Collaborate with Admission, other EMSS units, and various campus partner offices such as graduate directors/programs, Academic Personnel, Athletics, International Student and Scholar Services (ISSS), etc., to ensure the processing and matriculation of incoming students (20%) Manage imports and exports to/from Slate and Banner; manage Axiom interface software between Slate and Banner; investigate and resolve duplicate records in Slate and Banner; partner with Miami offices and external vendors on prospect/inquiry imports (20%) Communicate with faculty, staff, and student workers university-wide to train users and provide information on admission processes, policies, and operations; send informational materials to admission counselors on recruitment travel; may supervise student workers (10%) Work with EMSS Operations staff and teammates in admission units to make processes more efficient and streamlined; assist with annual admission cycle prep; monitor application-related automation in Slate and assist in troubleshooting/updating (10%) Monitor outstanding admission materials for matriculants and apply registration holds to records where applicable; communicate with students directly about document submission; coordinate with Research & Analytics team to identify enrolled student discrepancies between Banner and Slate (5%)

Minimum Requirements:

Associate's Degree or 2 years of relevant experience

Preferred Requirements:

• Bachelor's degree
• Data Entry and database experience
• Experience supporting admission processes and staff
• Experience with CRMs
• Experience with student information systems
• Experience with ETL software
• Familiarity with international document processing Required Application Documents resume and cover letter