Home Health Care Coordinator Staffing & Scheduling (Hybrid) | Memphis, TN

Home Health Care Coordinator - Staffing & Scheduling (Hybrid) | Memphis, TN Harmony Health

LLC - 2.0

Memphis, TN Job Details Full-time $40,000 a year 16 hours ago Benefits Paid time off Qualifications Teamwork Administrative experience High school diploma or GED Driver's License Home health Home visits (communication methods) Full Job Description About Harmony Health At Harmony Health, we believe care is more than a service - it's a calling. We are dedicated to delivering compassionate, high-quality care to elderly and disabled individuals in our community. Our team operates with urgency, heart, and a commitment to excellence, ensuring every client and caregiver feels supported. Position Overview We are seeking a highly organized, detail-oriented Scheduler & Care Coordinator to join our growing team in Memphis. This role is a blend of scheduling, caregiver recruiting, and administrative coordination. You will play a critical role in ensuring clients receive consistent, high-quality care by aligning caregiver schedules with client needs - all while supporting our caregivers and maintaining exceptional service standards. This role requires participation in an on-call rotation outside of normal business hours. Key ResponsibilitiesScheduling & EVV Management Maintain accurate, up-to-date caregiver schedules using CareBridge Ensure schedules align with service authorizations and client care plans Develop and manage 4-8 weeks of caregiver schedules Communicate daily schedule updates and resolve gaps, call-outs, and coverage needs Monitor attendance, track call-ins, and manage schedule changes in real-time Ensure uninterrupted care by proactively securing coverage Caregiver Recruiting & Onboarding Support job postings, applicant screening, and interview coordination Assist with onboarding, ensuring all documentation is complete and accurate Track background checks, training requirements, and compliance documentation Partner with leadership and staffing agencies to fill open roles Client & Caregiver Coordination Serve as a primary point of contact for clients and families Address concerns with professionalism, empathy, and urgency Support caregivers with schedule changes, guidance, and communication Conduct follow-up calls and occasional home visits to ensure quality care Help create a seamless and positive client experience Administrative & Office Support Answer phones and manage incoming communications Track time and attendance in payroll/HR systems Manage time off requests, approvals, and coverage Process missed visits and maintain accurate records Draft attendance-related documentation and support HR processes Maintain office hours for employee support and meetings Team Support & Leadership Coach and mentor caregivers to support strong performance Recognize attendance and staffing trends and recommend improvements Support internal growth and development of team members Maintain a calm, solutions-focused approach in a fast-paced environment

What We're Looking For Experience:

1-2+ years in scheduling, healthcare coordination, home care, or high-level customer service (home care experience strongly preferred)

Detail-Oriented:

Exceptional attention to detail and organizational skills

Problem Solver:

Thrives in fast-paced environments and can quickly adapt to changes

Tech-Savvy:

Comfortable with scheduling software (CareBridge a plus), CRM systems, and

Microsoft Office Communication Skills:

Strong verbal and written communication; able to handle sensitive situations with professionalism Heart for

Care:

Genuine passion for serving elderly and disabled populations

Independence:

Able to work autonomously and make sound decisions Requirements High school diploma or equivalent (minimum) At least 2 years of relevant work experience Valid driver's license and reliable, insured vehicle Ability to participate in on-call rotation outside standard business hours Why Join Harmony Health? Meaningful, mission-driven work Supportive and team-oriented culture Opportunity for growth and leadership development Make a direct impact in your community every day If you are passionate about making a difference and thrive in a dynamic, people-centered environment, we'd love to hear from you.

Pay:

$40,000.00 per year

Benefits:

Paid time off

Work Location:

Hybrid remote in Memphis, TN 38128