Multichannel Operations Specialist Hybrid (Cape Cod/South Shore, MA)

Join a Growing Team with a Clear Mission — from the South Shore to the Cape Nauset Rental is a Cape Cod-based vacation rental company managing a portfolio of high-end homes with a modern, tech-enabled approach. We combine strong local relationships with efficient, scalable systems to deliver great experiences for both homeowners and guests. We're hiring a Multichannel Operations Specialist —someone who can handle the day-to-day with professionalism, keep clients happy, and help us build smarter marketing and prospecting systems along the way. This is a hybrid role for someone comfortable working independently, who also doesn't mind hopping over the bridge to Brewster a few days a week. What You'll Be Doing Serve as a reliable point of contact for both guests and homeowners—answer questions, troubleshoot issues, and keep things running smoothly Manage behind-the-scenes operations: from property listing updates to scheduling and task coordination Launch and support marketing efforts using AI tools—help generate email campaigns, social posts, and other content Assist with modern prospecting workflows—testing new tools, refining messaging, and helping us connect with new homeowner clients Collaborate with our AI consultant to implement smart automations and optimize internal systems Travel to Brewster and other Cape locations 2-3 days per week (mileage reimbursed) Who You Are Early in your career, but eager to prove yourself and take on real responsibility Quick on your feet—you adapt, troubleshoot, and keep momentum going Confident communicating with clients and representing the company professionally Tech-curious—you like trying new tools, especially those that help get things done faster Independent but collaborative—you take initiative, and you know when to pull in the team What You'll Get Clear growth path—show your value, take on more Autonomy—run with projects and own your work Supportive, fast-moving team—small but mighty Flexible work setup—some days remote, some days on-site Big impact—your work helps shape how we scale Requirements Available for on-Cape work (especially Saturdays during summer peak) Valid driver's license + reliable transportation Comfortable with tools like Google Docs, Sheets, CRMs, messaging apps Strong communicator with solid organizational instincts Bonus Points If You Have Experience in hospitality, service, or high-responsibility roles Used CRMs, reservation systems, or project management tools Built or automated something with AI, even if it's scrappy How to Apply Send your resume to careers@nausetrental.com and tell us why this role caught your eye. Want to go the extra mile? Share a system or tool that's helped you work smarter—or your favorite South Shore lunch spot.

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance Application Question(s): Where do you currently live?

Work Location:

Hybrid remote in Plymouth, MA 02360