Operations Associate

Piper Companies is seeking an Operations Associate who brings strong customer service experience and exceptional organizational skills. This position follows a hybrid schedule, requiring onsite presence in Durham, NC three days per week (Tuesday, Wednesday, and Thursday). Responsibilities for the Operations Associate include: Provide high‑quality customer service to clients and internal teams. Process and administer insurance policies and annuity contracts in an accurate and timely manner. Review documentation to ensure accuracy, completeness, and compliance requirements are met. Assist with policy renewals, endorsements, cancellations, and other policy‑related activities. Maintain, organize, and update client records within internal systems and databases. Prepare reports and analyze data to support operational efficiency and decision‑making. Qualifications for the Operations Associate include: Bachelor's degree Strong organizational skills with the ability to effectively manage time and priorities Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Demonstrated analytical and problem‑solving abilities Excellent written and verbal communication skills with a customer‑focused mindset Compensation for the Operations Associate includes: Hourly rate: $23/hr Comprehensive benefits package, including Medical, Dental, Vision, 401(k) with company match, PTO, legally required sick leave, and paid holidays

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