Operations Services Specialist

Keep Utility Operations Running Smoothly — Join PDS Tech Commercial as an Operations Services Specialist!

Location:

Scranton, PA | Hybrid schedule |

Payrate :

$22 - $24/hour Are you detail-oriented, tech-savvy, and passionate about delivering excellent customer service? PDS Tech Commercial is partnering with a leading company in the utility industry to find a driven Operations Services Specialist who thrives in a fast-paced environment and enjoys solving operational challenges that directly impact customers and business performance. In this role, you'll play a key part in supporting critical utility operations processes, ensuring accurate reporting, efficient account management, and seamless customer service support. What You'll Do As an Operations Services Specialist, your day-to-day responsibilities will include: Processing Consecutive Estimates (ZM20) terminations Conducting inactive flat rate sewer-only premise investigations Managing flat rate move-out BPEM processing (ZC79) Preparing and maintaining daily Consecutive Estimate reporting Reviewing operational data for accuracy and completeness Collaborating with internal teams to resolve account and service-related issues Delivering excellent customer support while maintaining efficiency and professionalism Required Qualifications Strong technology skills, including proficiency in Microsoft Excel Excellent customer service and communication abilities Strong attention to detail and organizational skills Ability to manage multiple priorities in a deadline-driven environment Problem-solving mindset with a focus on accuracy and efficiency Preferred Qualifications Experience in utility operations, customer account management, or administrative support Familiarity with reporting systems and data processing Experience working in a fast-paced operational environment Ready to Take the Next Step? If you're a motivated professional with strong technical and customer service skills, we want to hear from you. Apply today and become part of a team that powers operational excellence in the utility industry!

Pay Details:

$22.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.