B&D Operations Coordinator

Join our Customer Experience team and be part of a dynamic environment where you'll help jewelers worldwide create unforgettable moments for their customers! The Operations Coordinator at B&D Sales and Service in Cranston, RI, will oversee daily office operations, supporting both sales and service teams to ensure efficiency. This role requires strong organizational skills to manage scheduling, inventory, and customer interactions while maintaining smooth business operations.

Key Responsibilities:

Manage daily office operations, including schedules, communications, and service trip logistics Support the sales team by preparing quotes, processing orders, and maintaining customer databases Assist the service team by scheduling technician visits, managing service requests, and maintaining records Monitor and manage warehouse and office inventory, ensuring timely replenishment Prepare and review reports on sales and service activities to identify trends and improvements Ensure compliance with company policies and procedures Liaise with vendors, suppliers, and customers as needed Provide administrative support to the leadership team

Basic Qualifications:

Associate degree in business administration or a related field (or equivalent experience) 2+ years of experience in office management, administration, or a related role Proficiency in Microsoft Office Suite and office management software Strong organizational and multitasking skills Excellent verbal and written communication skills

Preferred Qualifications:

Bachelor's degree in business administration or a related field Experience in a sales or service environment, preferably in the jewelry industry Knowledge of inventory management systems Ability to work independently and collaborate effectively with a team Work Environment/Physical Demands Office-based role with occasional travel for vendor or customer meetings Ability to sit for extended periods and work with computers and office equipment