Scheduling Specialist - FT - BPS Womens Health

Who We Are At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member. Our Legacy Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you'll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day. Our Values Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission. Your Career With Us Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.

JOB SUMMARY

The Scheduling Specialist is responsible for coordinating and scheduling patient appointments, procedures, and tests efficiently and accurately for Bradley Physician Services, LLC. This role ensures optimal resource utilization and provides excellent patient service.

Job Responsibilities:

Schedule and confirm patient appointments, procedures, and tests in accordance with established protocols and physician preferences. Manage and update patient schedules, including rescheduling and cancellations, while communicating changes effectively to patients and relevant staff. Verify patient insurance information and obtain necessary pre-authorizations or referrals prior to appointments. Respond to patient inquiries regarding scheduling, appointment preparation, and general office information via phone, email, and in-person. Coordinate with physicians, nurses, and other healthcare professionals to ensure smooth patient flow and optimal clinic operations. Maintain accurate and confidential patient records in the electronic health record (EHR) system. Identify and resolve scheduling conflicts or issues promptly and professionally. Adhere to all HIPAA regulations and company policies regarding patient privacy and data security. Assist with other administrative tasks as needed to support the efficient operation of the practice.

Job Qualifications:

High school diploma or equivalent required; Associate's degree in healthcare administration or a related field preferred. Experience in medical scheduling or a similar administrative role within a healthcare setting required. Proficiency with electronic health record (EHR) systems; experience with specific systems used by Bradley Physician Services, LLC (knowledge of CPT, DRG and ICD10 codes) Excellent verbal and written communication skills with a strong customer service orientation. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Demonstrated problem-solving abilities and a proactive approach to work. Ability to work independently and as part of a team. Knowledge of medical terminology and insurance verification processes. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance