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HR Operations Specialist
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Ingram Content Group
La Vergne, TN (In Person)
$82,466 Salary, Full-Time
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Job Description
Job DescriptionIngram Content Group (ICG) is hiring an HR Operations Specialist to contribute to our team in La Vergne TN. The HR Operations Specialist supports HR Operations across all U.S. distribution and manufacturing sites in enhancing associate onboarding and engagement initiatives. They will design and manage the associate onboarding lifecycle, analyze associate engagement data to surface actionable insights, build and maintain associate experience reporting, and support the development and standardization of HR standard operating procedures and execution frameworks.
Want to join a key team that helps the world read?
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can't wait to meet you
Partner with HR leaders to ensure onboarding practices align with site-specific and ICG standards.
Develop and implement initiatives that strengthen workplace culture, belonging, and associate connectionServe as a champion of company values - embedding them into programs, communications, and daily interactionsAnalyze operations turnover trends and exit interview data to identify root causes and recommend targeted interventionsPartner with HR leaders to develop proactive retention strategies for high-risk roles and teamsBuild and manage stay interview programs, ensuring consistency and quality of execution, to surface concerns before they lead to attritionTrack and report on key associate experience metrics, including retention, engagement, and onboarding effectiveness, presenting insights and action plans to HR leaders on a regular cadenceAdminister associate engagement surveys (pulse and annual), analyze results, and translate findings into actionable site-level and enterprise-level recommendations.
Monitor industry trends and best practices to keep engagement programs fresh, competitive, and relevantMaintain and update associate experience content on internal communication platforms, HR systems and collaboration tools.
Support the development, documentation, and rollout of HR standard operating proceduresAssist with HR projects and cross-functional initiatives that support organizational goals and associate experience strategies
EOE - Race/Gender/Veterans/DisabledWe participate in EVerify.
EEO Poster in English EEO Poster in Spanish
Want to join a key team that helps the world read?
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can't wait to meet you
Required Qualifications:
Bachelor's Degree or directly related year for year experience3 years of human resources experience working with associate engagement, onboarding program management, or HR analytics.Preferred Qualifications:
Experience developing and delivering HR dashboards, reporting, and data visualizations that translate workforce data into actionable insightsAdvanced proficiency in Microsoft Excel with experience analyzing large, complex datasetsExperience analyzing associate engagement data, survey results, and retention metrics to identify trends and drive recommendationsDemonstrated ability to design or enhance onboarding or associate experience programs using data-driven decision-makingExperience creating standard operating procedures (SOPs) and driving process standardization within HR or operations environmentsKey Responsibilities:
Partner with HR leaders to design and manage a best-in-class onboarding program that supports associate readiness and early engagement across all U.S. sites.Partner with HR leaders to ensure onboarding practices align with site-specific and ICG standards.
Develop and implement initiatives that strengthen workplace culture, belonging, and associate connectionServe as a champion of company values - embedding them into programs, communications, and daily interactionsAnalyze operations turnover trends and exit interview data to identify root causes and recommend targeted interventionsPartner with HR leaders to develop proactive retention strategies for high-risk roles and teamsBuild and manage stay interview programs, ensuring consistency and quality of execution, to surface concerns before they lead to attritionTrack and report on key associate experience metrics, including retention, engagement, and onboarding effectiveness, presenting insights and action plans to HR leaders on a regular cadenceAdminister associate engagement surveys (pulse and annual), analyze results, and translate findings into actionable site-level and enterprise-level recommendations.
Monitor industry trends and best practices to keep engagement programs fresh, competitive, and relevantMaintain and update associate experience content on internal communication platforms, HR systems and collaboration tools.
Support the development, documentation, and rollout of HR standard operating proceduresAssist with HR projects and cross-functional initiatives that support organizational goals and associate experience strategies
Hiring Salary Range:
$65,224k - $82,466k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.Additional InformationPerks/Benefits:
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.15 vacation days & 12 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress CodeThe world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.EOE - Race/Gender/Veterans/DisabledWe participate in EVerify.
EEO Poster in English EEO Poster in Spanish