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Service Operations Assistant
Job
Albertsons Companies, Inc.
Cedar Hill, TX (In Person)
Full-Time
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Job Description
Position Overview The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints. Key Responsibilities Front-End Operations Support daily operations of checkstands, self-checkout, and customer service desk Monitor front-end flow and adjust staffing to minimize wait times Ensure registers, SCO units, and service areas are fully operational Assist with opening and closing procedures as needed Customer Service Excellence Deliver outstanding customer service and lead by example Resolve customer issues quickly and professionally Support returns, refunds, exchanges, and service inquiries Promote loyalty programs and store initiatives Team Support & Leadership Assist in training, coaching, and guiding front-end associates Delegate tasks and ensure completion of daily responsibilities Reinforce company standards, policies, and procedures Help maintain a positive, team-oriented work environment Cash Handling & Compliance Support cash control procedures, audits, and accountability Assist with till counts, pickups, and safe audits Ensure compliance with all company policies and safety standards Help prevent loss through awareness and proper procedures Store Support Functions Coordinate with department heads to support store-wide operations Assist during peak business periods and special events Maintain cleanliness, organization, and overall store readiness Qualifications Previous retail or customer service experience preferred Leadership or supervisory experience is a plus Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Basic math and computer skills Physical Requirements Ability to stand for extended periods Occasional lifting up to 25-40 lbs Frequent walking, bending, and reaching Work Environment Fast-paced retail setting with constant customer interaction Flexible schedule including days, evenings, weekends, and holidays Success Measures Customer satisfaction and reduced complaint resolution time Efficient front-end flow and reduced wait times Cash handling accuracy and compliance Team engagement and productivity