Overview Currently our client, a premier Japanese freight forwarding and logistics provider, is looking for a Customer Service & Operations Specialist. 【Position】Customer Service & Operations Specialist 【Location】Laredo, TX 【Compensation】$13.00 - $16.00 / hour 【Schedule】Monday to Friday, 9:00 AM - 5:00 PM (Flexibility required for overtime) 【Hiring Style】Direct hire /

Full-time Responsibilities:

Handle customer service and dispatch duties for air and ocean freight transportation Communicate with major automotive accounts to provide real-time status updates via company-provided tools Track shipments using GPS systems and monitor delivery schedules Maintain regular follow-ups with clients via messaging platforms and email to ensure seamless communication Travel locally as needed using company-provided vehicles to support field operations Collaborate closely with a 6-person operations team to resolve shipping inquiries and log detailed operational data Qualifications Bilingual proficiency in English and Spanish is required Up to 2 years of experience in logistics, air/ocean freight, or dispatch is required (Entry-level candidates with strong interest in logistics will be trained) Strong attention to detail, punctuality, and excellent communication skills are required Flexibility to respond to critical client inquiries outside standard office hours when necessary is required Valid driver's license for occasional local travel using company vehicles is required

Job Type:

Full-time Pay:

$60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Experience:

Logistics:

1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Laredo, TX 78041 (Required)

Work Location:

In person