Branch Operations Assistant

Description IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team! The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Qualifications Additional Information:

Able to communicate and work with customers & towers Basic computer skills Time managing skills Ability to work unattended Clear communication skills Professional and clean appearance Ability to function well as part of a team Must be willing to learn how to operate a forklift General mechanical knowledge of the makes and models of vehicles required Experience in the equipment rental or construction industry and related fields preferred Basic automotive repair skills preferred Previous forklift operating experience is a plus Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time Driver's License Required 18+

Age Requirement Experience:

High School Diploma or Equivalent 0-2 Years of related experience Responsibilities Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments Enter data into the computer system Reference pricing and delivery information Respond to customer questions, complaints, and requests Set up new records and maintain existing records Perform word processing assignments, filing, and related clerical duties Process all necessary paperwork in preparation for auction day, securing necessary approvals Follow well-established procedures and under the close direction of the supervisor Open to learning automobile titling Help with other office functions as needed Vehicle check-in by recording and filing information on vehicles being assigned to the facility Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance Receive training in forklift/loader operation Immediately report all violations of company policy to a supervisor or manager Become an expert for entry-level Yard Attendants and Customer Service Representatives Employer IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (

NYSE:

RBA) and (

TSX:

RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. Recruiting Organization We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. EEO Information Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.