Description Summary:

Coordinator Scheduling Operating Room facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The Coordinator ensures that all data entry is accurate, including demographic and financial information for each account. The Coordinator is responsible for the successful financial outcome of all patient services. The Coordinator communicates directly with patients and families, physicians, and nurses. This Job requires professional appearance, behavior, and good communication skills, along with dependability, flexibility, and teamwork. This advanced-level position is designed to promote the demonstrated knowledge and competency of the Coordinator Scheduling Operating Room to demonstrate the ability to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Responsibilities:

Meets expectations of the applicable One

CHRISTUS

Competencies:

Leader of Self, Leader of Others, or Leader of Leaders.\n

SCHEDULING

\nObtains and accurately inputs all required data elements for scheduling and registration, including patient demographics, financial information, guarantor information, and relevant notes associated with the encounter.\nData fields include but are not limited to: address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, working diagnosis, and physician information.\nPrioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.\nReview the schedule to ensure accuracy.\nEnsures each patient is assigned only one medical record number.\nSelect the appropriate patient type based on the department and services required.\nDocuments in account notes.\nEnsures orders are received and are consistent with tests/procedures.\nConfirms schedule with each physician daily; confirms a null schedule.\n

CUSTOMER FOCUS

\nEffectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.\nGreets patients courteously and professionally.\nCalls patients by name.\nAsk patients if they may have special needs.\nRepresents the Surgery department in a professional, courteous manner at ALL times.\nWorks with other departments to resolve Scheduling issues in a timely and professional manner.\nERRORS\nMakes minimal errors in performing scheduling/insurance verification See Error Policy and Procedure for target error rate percentage.\nUtilizes education information to reduce error rates.\nRequests additional education information when necessary.\nDemonstrates ability to select correct insurance plans.\n

EDUCATION

\nProvides focused education for staff as needed.\nCoordinate new hire training (if needed)\nAssure Healthstream education is completed timely.\nAttends the majority of Direct Connects\nOTHER\nRequired to assist the hospital in the event of an internal or external disaster.\nSupports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.\nSupports the department in achieving established performance targets.\nCompletes required training as needed.\nPerforms all other duties as assigned.

Job Requirements:

Education/Skills High School diploma or equivalent required.\nAssociate degree preferred with emphasis in Health/business-related field. Experience 6 months of scheduling experience preferred. Licenses, Registrations, or Certifications None required.

Work Schedule:

5 Days - 8

Hours Work Type:

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