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Operations & Office Coordinator
Job
J&R Marketing
Smithfield, VA (In Person)
$43,680 Salary, Full-Time
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Job Description
Job description About J&R Marketing We're a Rhode Island-based marketing agency that helps businesses grow through branding, websites, digital marketing, media production, and custom apparel, marketing and printing services. What makes us different is that everything is done in-house, from website development to video production to apparel and promotional printing, our team works together under one roof to deliver consistent, high-quality work. We're a small but growing team in a real growth phase, and we're investing in the structure that lets us scale well. That's where this role comes in. This is a genuine ground-floor opportunity to help shape how the company runs, with room to grow as we do. The Role This is the operational backbone of our office. You'll be the person who keeps things organized, consistent, and moving, the one who makes sure things don't slip through the cracks. Part of the role is front-facing: you'll be the first point of contact for customers who call or walk in. The bigger part is behind the scenes: building and maintaining the systems, follow-through, and organization that keep a busy company running smoothly. A lot of what you'll own is work that currently has no single owner, which means you'll see the direct impact of getting it done. If you're someone who likes bringing order to things, takes ownership without being chased, and feels genuinely satisfied when a messy process becomes a clean one, this role was built for you. You'll work closely with management and report directly to the owner. We'll train you, but you should be someone who picks things up quickly and runs with them. What You'll Do Front office & customer support Answer phones, greet walk-ins, and be the welcoming first point of contact Handle basic customer questions and route things to the right person Coordinate customer order pickups from start to finish Make follow-up calls so customers always know where their orders stand Office & showroom organization Help get our office, showroom, and equipment organized, and build systems to keep them that way Manage office supplies and keep day-to-day operations stocked and running Coordinate vendors and outside services Finance & administration Learn and take ownership of recurring d administrative tasks (training provided, no prior experience required) Help run payroll, pay and document bills, and categorize expenses Keep financial records organized and accurate Work with our bookkeeper and accountant as needed Systems, process & accountability Help document how we do things, turning know-how into clear, repeatable process Build and maintain checklists and standard procedures Keep our CRM and internal tools (Asana, etc.) accurate and up to date Help keep workflows consistent and make sure things get followed through Customer follow-up & retention Proactive, friendly follow-up on pricing, proofs, and completed orders Help with thank-you notes, customer appreciation, and the small touches that build loyalty Sales & operations support Help process orders start to finish when needed (backup support) Research and price promotional products for our team to present to clients Reduce repetitive interruptions so the rest of the team can stay focused Team & culture Help onboard new team members Track birthdays and work anniversaries, and help coordinate team events and meetings Help keep the company's internal rhythm consistent What We're Looking ForThis role is best suited for someone who: Is highly organized and detail-oriented Takes initiative and follows through without being chased Can juggle multiple responsibilities without getting overwhelmed Communicates clearly and professionally Is comfortable working with numbers Genuinely likes structure, checklists, and bringing order to things Is looking for a role to grow into, not just a job You don't need to come in knowing everything. We'll train you. But you should be someone who takes ownership, stays on top of things, and gets things done the right way. What This Role Is Not Not just answering phones Not purely administrative or accounting Not a sales or "closer" position Not a "wait to be told what to do" role Why This Role Matters You'll help the whole company run more smoothly, take work off the plates of people stretched too thin, and make sure our customers and team are taken care of. This role grows over time. You'll start with the fundamentals and take on more as you get comfortable, with training and support at every step, not everything at once. As the company grows, the role grows with you, with real opportunity to take on more responsibility and ownership.