PACE Scheduler

Medical Appointment & Scheduling Coordinator - Blue Ridge Care Your coordination keeps care moving. Your organization ensures participants receive the right care at the right time. At Blue Ridge Care, our mission is simple: delivering extraordinary care to improve life's journey. As a not‑for‑profit, mission‑driven healthcare organization, we support older adults and those facing serious illness through integrated services—including hospice, serious illness care, PACE, grief support, and community thrift shops. Our PACE (Program of All-Inclusive Care for the Elderly) team provides comprehensive, coordinated care that honors dignity, choice, and quality of life. The Medical Appointment & Scheduling Coordinator plays a vital role in ensuring participants receive timely access to the services they need by coordinating medical appointments, transportation, documentation, and communication across the care network. About the Role We're looking for a highly organized, service‑focused Medical Appointment & Scheduling Coordinator to oversee all aspects of scheduling and managing external medical appointments for our PACE participants. In this role, you'll coordinate referrals, arrange transportation, prepare medical records, handle communications with healthcare providers, and ensure accurate documentation. You'll serve as a dependable, compassionate point of coordination—helping older adults navigate their medical care smoothly and ensuring our team remains informed and prepared. How You'll Make a Difference Appointment Coordination Schedule and reschedule all outside medical appointments for PACE participants. Coordinate referrals to additional healthcare providers and services. Arrange all transportation related to external appointments. Confirm outside appointments daily to ensure accuracy and readiness. Documentation & Records Order, prepare, and generate required medical records for outside appointments. Enter daily data related to appointment summaries, special instructions, patient details, jurisdiction updates, and pre/post‑operative notes. Prepare forms, reports, and departmental documentation in accordance with established policies. Provider & Communication Support Receive, screen, and coordinate telephone calls from healthcare providers. Maintain and update provider addresses, phone numbers, and contact details. Review incoming correspondence and route it to appropriate staff promptly. Administrative Operations Perform a variety of administrative tasks including answering phones, faxing, filing confidential documents, and basic email/Internet use. Provide coverage and backup support for the Participant Engagement Specialist. Deliver excellent customer service to all internal and external stakeholders. Maintain strict confidentiality of participant, employee, and agency information. Support and uphold the mission and values of Blue Ridge Care. Perform related duties as assigned. What You Bring Education High School Diploma required; Associate Degree or certificate program preferred. Experience Three years of medical clinic administrative or medical scheduling experience preferred. Proficiency in Internet use, email, Microsoft Office, and accurate data entry. One year of recent, relevant experience in a comparable role (within the last 3 years) preferred. Skills & Knowledge Knowledge of medical and surgical terminology. Compliance with HIPAA regulations and strong commitment to confidentiality. Ability to pass a state/federal background check. Excellent organizational, communication, and interpersonal skills. Ability to work independently or collaboratively within a team. Ability to read, write, and communicate effectively in English. Strong customer service mindset, flexibility, and resourcefulness. Personal Attributes Dependable, flexible, and self‑directed. Enjoys working with older adults. Comfortable working with diverse cultural and ethnic backgrounds. Pleasant, professional demeanor at all times. Analytical, energetic, and adaptable. Effective in working with families, agencies, and community partners. Advocate for community‑based services and long‑term care options for frail elderly populations. Other Requirements Ability to work the required schedule. Physical strength necessary to perform essential duties. Occasional travel between facilities, homes, or provider sites. May require use of a personal vehicle. Valid driver's license required. Proof of automobile insurance meeting minimum reimbursement standards: $100,000/$300,000 personal liability $100,000 property damage Physical Demands & Work Environment The physical and environmental conditions of this role reflect the activities required to perform its essential functions, including sitting, walking, light lifting, and working in a fast‑paced, interruption‑prone environment. Reasonable accommodations may be made to support individuals with disabilities. Why You'll Love Working Here At Blue Ridge Care, taking care of people starts with taking care of our team. We offer a supportive, mission-driven environment where every role contributes to improving lives—and your work truly matters.

We offer:

Competitive Pay PTO & Paid Volunteer Time Comprehensive Health Benefits Tuition Reimbursement & Scholarships Peer Support & Mentorship 30% Thrift Shop Discount Growth Opportunities aligned with our Blue Ridge Care 2030 Strategic Plan Here, you're not just navigating eligibility—you're empowering independence, dignity, and compassionate care for our community. Blue Ridge Care is a non-profit, equal opportunity employer. We celebrate diversity and foster an inclusive environment for all.