Shelter Operations Coordinator Reports To:

Director of Operations FLSA Status:

Non-Exempt (Hourly) Position Summary A Shelter Operations Coordinator is responsible for ensuring the safe, secure, and orderly operation of the emergency shelter on a 24/7 basis. This position maintains a clean and welcoming environment, enforces program rules consistently, supports client well-being, and ensures accurate and timely documentation in compliance with Vermont OEO/HOP standards. Essential Functions Shelter Operations & Safety

Monitor and maintain overall safety and security of the shelter facility, including conducting routine interior and exterior checks
Enforce shelter policies, procedures, and house rules in a fair, consistent, and trauma-informed manner
Respond to incidents, emergencies, and crises, including de-escalation, conflict resolution, and contacting emergency services when appropriate
Monitor entrances/exits and client/visitor activity in accordance with shelter policy
Complete incident reports promptly, accurately, and in accordance with agency and OEO/HOP requirements Conduct client check-ins, curfew monitoring, and bed checks as required by program operations Facility Oversight & Cleanliness
Ensure the shelter environment is clean, sanitary, and in compliance with health and safety standards
Complete routine cleaning tasks and coordinate with clients on assigned chores as applicable
Identify and promptly report maintenance issues, safety hazards, and supply needs. Perform routine, non-specialized repairs and upkeep (e.g., painting, minor fixes, basic maintenance) that do not require a licensed contractor or specialized trade
Assist in maintaining inventory of cleaning, safety, and program supplies Client Support & Engagement
Provide respectful, professional interaction with all clients, always maintaining appropriate boundaries
Offer basic support, information, and referrals to services as appropriate
Support a trauma-informed/trauma-responsive shelter environment that promotes dignity and safety for all participants
Monitor client behavior and address concerns in accordance with program policies
Communicate relevant client concerns, incidents, and support needs to appropriate supervisory or Client Services staff
Ensure the privacy and safety of Shelter Guests by not confirming identities, and by not allowing anyone other than Shelter Guests, staff, and approved volunteers into the Shelters beyond the office areas.

Only exceptions would be in the case of emergencies (Emergency Personnel/Law Enforcement) or a confidentiality agreement and/or written release has been signed (ex. Outside service providers, contracted maintenance persons) Documentation & Compliance

Maintain accurate, legible, and timely documentation including: o Daily logs / shift reports o Incident reports o Client interactions as required
Ensure documentation meets standards for OEO/HOP monitoring and agency compliance
Protect client confidentiality in accordance with agency policy, HMIS standards, and applicable regulations Shift Responsibilities
Complete shift change communication, including walk-through, written logs and verbal handoff
Ensure continuity of operations across shifts
Adhere to staffing schedules and attendance expectations critical to 24/7 operations Professional Expectations
Demonstrate commitment to Housing First, harm reduction, and lower-barrier service delivery
Maintain a non-judgmental, culturally responsive, and equitable approach
Uphold confidentiality in accordance with HMIS, HUD, and agency policies Communicate effectively and collaborate with staff and community partners Required Qualifications
Experience in human services, shelter operations, security, or related field preferred
Ability to manage crisis situations calmly and effectively
Ability to maintain professional boundaries and exercise sound judgment in high-stress situations
Strong interpersonal, organizational, communication, and problem-solving skills
Ability to enforce rules consistently and professionally Basic computer skills and ability to complete required documentation Preferred Qualifications
Experience working with individuals experiencing homelessness
Knowledge of trauma-informed/trauma-responsive care and de-escalation techniques Familiarity with HMIS or similar data systems Physical Requirements
Ability to remain awake, alert, and engaged for the duration of assigned shift
Ability to move throughout the facility, including stairs if applicable
Ability to lift to 50 pounds as needed
Ability to respond quickly in emergency situations Work Environment
24/7 emergency shelter setting
May include evenings, overnight shifts, weekends, and holidays
Exposure to challenging behaviors, including individuals in crisis
Frequent interruptions and rapidly changing priorities Other Responsibilities/Functions
Maintain positive, supportive, and respectful relations with Shelter Guests, staff, and community partners
Support BCCH's commitment to Diversity, Equity, and Inclusion by fostering a respectful, non-judgmental environment for all individuals.

Staff are expected to treat all clients, colleagues, and community partners with dignity and respect, regardless of differences in identity, background, or lived experience. The use of slurs, derogatory language, gossip, or discriminatory assumptions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability, or any other protected or non-protected characteristic is strictly prohibited

Attend required staff meetings, trainings, and supervisory sessions
Anything else required by federal/state/local regulations
Anything else required by funding sources
Anything else required by the Director of Operations, Executive Director, or Board of Directors.

Compliance Statement This position is subject to all applicable agency policies and procedures, as well as Vermont OEO/HOP program requirements. Staff are expected to complete all required training upon hire and annually thereafter, and to perform duties in accordance with funding, regulations, and audit standards, including confidentiality and data security requirements. Equal Opportunity Statement Bennington County Coalition for the Homeless (BCCH) is an Equal Opportunity Employer. BCCH reserves the right to modify, interpret, or apply this job description as needed to meet the operational needs of the agency. This job description does not constitute a contract of employment, expressed or implied, and does not represent an exhaustive list of all duties, including essential functions, that may be assigned. Employment with BCCH is at-will. Job duties and requirements may be modified at any time in accordance with applicable laws, including reasonably accommodating qualified individuals with disabilities.

Pay:

$22.50 per hour

Benefits:

Employee assistance program

Work Location:

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