Delivery Performance Analyst

Delivery Performance Analyst Position Summary Reporting to the Customer Service Manager, the Operations Analyst serves as a critical link between customer service, scheduling, and the production floor to ensure on-time delivery and efficient execution of manufacturing operations. This role is responsible for coordinating cross-functional activities, identifying and removing obstacles to production flow, and proactively driving alignment between planning and execution. The ideal candidate is equally comfortable analyzing data and being present on the production floor, ensuring plans are executed effectively and issues are resolved in real time. Key Responsibilities Operational Coordination & Execution Act as a liaison between Customer Service, Scheduling, Purchasing and Production to align priorities and manage order flow. Monitor production schedules and customer commitments to ensure on-time delivery performance. Identify risks to delivery timelines and coordinate with the appropriate teams to resolve issues proactively. Facilitate communication across departments to ensure clarity on priorities, constraints, and changes. Ensure no order remains idle without a defined action plan Problem Solving & Obstacle Removal Proactively identify and resolve bottlenecks or disruptions in the production process to ensure on-time delivery Drive cross-functional problem-solving efforts to remove obstacles impacting flow and delivery. Escalate issues appropriately and ensure timely resolution through ownership and follow-through. Data Analysis & Reporting Run and analyze operational reports related to production performance, order status, and delivery metrics. Provide insights and recommendations to improve scheduling accuracy, throughput, and on-time delivery. Track and report key performance indicators (KPIs) such as schedule adherence, lead times, and order fulfillment. Production Floor Engagement Spend consistent time on the production floor, and facilitate the resolution of roadblocks to ensure execution according to plan. Observe workflow, identify inefficiencies, and collaborate with production teams to improve flow. Ensure alignment between system data and actual production status. Assist with inventory discrepancies to ensure flow to production. Continuous Improvement Support initiatives to improve operational efficiency and customer service levels. Recommend process improvements based on data insights and on-the-floor observations. Contribute to a culture of accountability, reliability, and cross-functional collaboration. Qualifications Required Bachelor's degree in Operations, Supply Chain, Business, or related field (or equivalent experience). 2+ years of experience in manufacturing, operations, scheduling, or a related role. Strong analytical skills with experience running reports and interpreting data. Excellent communication and coordination skills across multiple teams. Ability to manage competing priorities in a fast-paced environment. Preferred Experience working in a manufacturing plant environment. Familiarity with ERP systems and production scheduling tools. Experience with KPI tracking and continuous improvement initiatives. Key Competencies Cross-functional collaboration Problem solving and critical thinking Strong sense of ownership and urgency Attention to detail with a big-picture mindset Strong organizational skills Proactive, hands-on approach Ability to balance data analysis with operational execution Work Environment Combination of office and production floor environment Requires regular presence on the shop floor to support execution and resolve issues