Customer Operations Specialist

Customer Operations Specialist Manufacturing | Commercial Operations | Revenue Support Position Summary The Customer Operations Specialist is a commercially focused role responsible for managing customer interactions, quoting strategy, and order execution while exercising independent judgment to support revenue growth and customer retention. This role operates at the intersection of customer experience, sales support, and operations, requiring analysis, prioritization, and decision-making that directly impacts business outcomes. Build a Career on the Commercial Side of the Business We're hiring a Customer Operations Specialist to support and grow our customer relationships while helping move opportunities from inquiry quote order delivery. This role goes beyond traditional customer service. You'll operate at the intersection of customer experience, sales support, and operations, making decisions that directly impact customer outcomes and revenue performance. What You'll Own Serve as the primary point of contact for assigned customers and territories Develop accurate, competitive quotes while balancing pricing, lead times, and feasibility Manage the full order lifecycle and coordinate across operations and engineering Support aftermarket parts and warranty needs, ensuring timely and effective resolution Handle high-volume inbound communication with a focus on prioritization and problem-solving Drive follow-up and opportunity progression to improve quote-to-order conversion Identify inefficiencies and contribute to process improvements What We're Looking For 2-5 years in manufacturing, distribution, customer operations, or inside sales support Experience working with quotes, orders, or configurable products Strong attention to detail and ability to manage competing priorities Comfortable working with ERP/CRM systems and product/pricing data Strong communicator who can work cross-functionally A proactive mindset—you take ownership and make decisions What This Role Offers So, what do you get out of working at Leer, Inc. beyond a friendly work environment and the best teammates around? A competitive compensation package that other manufacturers can't beat. Take a look. ESOP Distributions An ESOP is an Employee Stock Ownership Plan. Like mentioned above, Leer Inc. is 100% employee owned. That means you, will be an employee-owner and own a piece of the company. Trust us when we say, if you include your yearly ESOP payments, we offer a compensation package that's difficult to beat. Don't believe us? Stop in and we'll show you. Quarterly Bonus Program Generous Paid Time Off (Starts at 3-Weeks in 1st Full Year) 11 Paid Holidays Health Insurance (Subsidized by Leer) Dental Insurance Vision Insurance Short-Term Disability Insurance (Paid by Leer) Long-Term Disability Insurance (Paid by Leer) Life Insurance (Paid by Leer) 401(K) Shoe stipend for steel toes Leer Gear Cares Program - up to 50% off fitness equipment or gym membership Community involvement hours About Leer Inc. Be part of making iconic products that make all the difference in hospitals, restaurants, and more. We're proud to be an essential business and support other industries who keep us healthy and fed. Leer, Inc. is a growing company that is all about our team members. Really. We're 100% employee-owned. We're looking for team players to help us sustain our growth and continue to make Leer, Inc. not just an industry-leading manufacturer but one of the best places to work in the Midwest. Next Steps If you like what you see here, it's time to apply!