Overview:

BluShark Straps is a growing e-commerce retailer that sells a wide range of watch straps and accessories to mechanical and smart watch enthusiasts. We are seeking a detail-oriented and proactive E-commerce Associate to join our team. This role encompasses various responsibilities essential to the smooth operation of our online retail platform, including fulfillment, customer service, inventory management, online store updates, and Amazon store management. As a full-time member of our team, you will have the opportunity to learn the ropes of running a growing small business.

Key Responsibilities:

1.

Fulfillment and Shipping:

• Process and fulfill customer orders accurately and efficiently.
• Ensure orders are packed securely and shipped in a timely manner.
• Fulfillment will include some strap assembly such as adding adapters and changing buckles.
• Monitor fulfillment metrics and strive for continuous improvement.
• Maintain cleanliness and organization in the fulfillment area.
• Reorder fulfillment supplies and package inserts.

2.

Customer Service:

• Provide exceptional customer service via email.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Process returns, exchanges, and refunds according to company policies.
• Build and maintain positive relationships with customers to enhance their shopping experience.

3.

Inventory Management:

• Manage inventory levels across multiple platforms and locations.
• Conduct regular inventory counts and reconcile discrepancies.
• Coordinate restocking activities based on sales trends and inventory analysis.
• Optimize inventory turnover and minimize stockouts through effective inventory management practices.

4.

Online Store Updates:

• Update product listings, descriptions, and images on the online store as needed.
• Ensure product information is accurate and up to date across all platforms.
• Collaborate with the marketing team to implement product launches and promotions.
• Monitor website performance and user experience, providing feedback for improvement.

5.

Amazon Management:

• Prepare Amazon FBA restock shipments.
• Handle Amazon customer service as needed.
• Monitor Amazon listings and assist with changes to product listings and adding new products.
• Compile and review Amazon reports and make recommendations for changes/updates.

6.

Flexibility and Growth:

• Demonstrate flexibility in adapting to evolving responsibilities and priorities.
• Show willingness to learn and take on additional tasks as needed.
• Proactively seek opportunities for personal and professional growth within the company.

Qualifications:

• Previous experience in e-commerce, retail, or customer service roles preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving skills and ability to handle challenging situations with tact and diplomacy.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and deadlines.
• Experience with e-commerce platforms and inventory management systems preferred.
• Familiarity with watches, smart watches and watch straps preferred.

Schedule and Benefits:

• Full-time hours.
• Monday to Friday in the office with some flexibility for scheduling.
• Competitive hourly wage.
• Paid Time Off and Sick pay.
• Opportunities for professional development and advancement within the company.

Join our team and be part of our exciting journey in the world of e-commerce! to become our next E-commerce Associate and contribute to our mission of delivering exceptional online shopping experiences to our customers.

Pay:

$20.00 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person