Reports directly to:

Assistant Controller Summary Description:

Receiving parts and other merchandise. Organize and maintain working area. Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

RESPONSIBILITES FOR THE PARTS & ACCESSORIES ASSOCIATE 1.

) Service Department Support Interface with Service Writers and Technicians and ensure their Parts and Accessories needs are being met. Receive service technicians' pick tickets for parts and fill them as fast as possible. Assist service technicians in determining parts and accessories requirements for individual jobs. Recommend related Parts and Accessories, which may be required for a job. Maintain cleanliness of Parts & Accessories Department and keep inventory neat and stacked orderly. 2.) Customer Service Provide superior customer service to all of the dealership's customers. Assist Parts & Accessories Manager with attaining retail sales and profitability plans in Parts & Accessories. Develop and share knowledge of all Parts & Accessories merchandise, parts history, and motorcycle service. Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle telephone transactions quickly, and courteously. Point out any sales, specials, new merchandise and offer additional products that may compliment the customer purchase. Assist customers with determination of Parts & Accessories requirements and research merchandise in catalogues. Accept cash and credit card payments for merchandise purchases. Keep cash register accurate. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. 3.) Clean & Efficient Parts & Accessories Environment Prepare product that has been received for the showroom floor with accurate pricing and location. Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.). Ensure merchandise displays are stocked, clean, and appealing to customers. Maintain updated customer profiles. Become familiar and efficient with all phases of the computer system required for P&A management. 4.) Other Duties As assigned by your manager or acting manager on duty.

COMMITMENTS

Treat all employees and customers fairly, courteously, and with dignity. Be prompt and available for flexible scheduling. Review all training sessions to keep current with Parts & Accessories merchandising and inventory control topics as assigned by the Parts Manager. Demonstrate a professional approach to customer service. Accept direction, follow instructions, and work well with other people.

QUALIFICATIONS & JOB REQUIREMENTS

Must have the ability to get along with a broad customer base. Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn. Knowledge of motorcycles and the commitment to continually develop knowledge. Ability to look up parts and quote prices for parts using proper catalogues for the particular motorcycle.

PHYSICAL DEMANDS

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and lift heavy materials.

WORKING CONDITIONS

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles.

Pay:

$16.90 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Experience:

Customer Service:

1 year (Required)

License/Certification:

Driver's License (Required)

Work Location:

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