E-Commerce Associate

E-Commerce Associate Goodwill Industries Of Mississippi - 4.6 Clinton, MS Job Details Full-time $10 an hour 22 hours ago Qualifications Computer operation Confidential information handling Word processing Driver's License Productivity software

Full Job Description Job Description E-Commerce Assistant Manager Department:

E-Commerce Reports to:

E-Commerce Manager Classification:

Full-Time;

Non-Exempt Supervises:

All E-Commerce Team Mission Statement:

Goodwill Industries of Mississippi, Inc.'s mission is to transform lives through lifelong learning and meaningful work. The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.

Position Summary:

The E-Commerce Manager is responsible for overseeing the daily operations of E-Commerce as directed by the Manager. Works closely with Retail Sales Executive to coordinate and determine the most cost-effective backroom processes, and to gather the best E-Commerce Team possible. Serves as a positive role model by providing training and developing the skills of employees and clients. Addresses customer needs by immediately resolving conflict and inspiring long-term customer relationships.

Primary Duties:

• Responsible for attaining sales quota for E-Com by maximizing production and sales from daily operations.
• In the absence of the Manager, knowledgeable and able to manage all E-Comm activities in an orderly and professional manner as to ensure maximum customer satisfaction, accuracy, efficency and to provide security and protection of E-Comm merchandise.
• Works and supervises production functions including, receiving donations, issuing receipts, sorting, and selecting merchandise, pricing and marking items and performing other production functions as determined by the Retail Sales Executive.
• Ensures merchandise is placed on sales floor effectively and that customer service is provided. Maintains a pleasant and polite customer service experience.
• Responsible for accuracy of banking procedures.
• Handles cash register functions and transactions including sales, voids, correct pricing, and giving receipts to customers. Ensures that all cashiers are promoting the Roundup Program by asking each customer that comes through checkout if they would like to donate.
• Assists in performing all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations, and training.

Responsible for performing and supervising housekeeping duties. These duties include but are not limited to cleaning and straightening of the sales floor and production areas by sweeping, mopping, washing and/or dusting as needed. Attends all loss prevention/safety meetings and promotes a safe environment for employees, clients, and customers. Responsible for learning the material, training subordinates, enforcing all policy, procedures, and audit requirements relative to the meetings.

• Performs necessary record keeping and reporting of money, sales, and production in an accurate and timely manner. This includes, but not limited to, the correct operation and utilization of the Point-of-Sale (POS) equipment. All issues, problems or concerns with the POS system are reported immediately to the Retail Sales Executive.
• Enforces and effectively communicates company policies and procedures to all employees.
• Maintains a high level of confidentiality.
• Responsible for all other duties as assigned.

Required Values:

Personal accountability with a high degree of integrity while understanding the importance of confidentiality. Promotes dignity, diversity, excellence, and opportunity in meaningful work. Strong sense of service and urgency. Requirement(s): High School Diploma/GED preferred or at least one year of management experience in food services, manufacturing, production, or retail in lieu of education. Certification(s): National Retail Federation (NRF) Certification within one year of job acceptance.

Knowledge, Skills and Abilities:

1. Basic judgment skills to determine merchandise/donation value. 2. Ability to communicate both orally and in writing. 3. Advanced math skills, including basic accounting and cash control procedures.

Additional Requirements:

1. Supports the mission and vision of Goodwill Industries of Mississippi, Inc. 2. Open availability. 3. Ability to transfer to other working locations, as directed by management. 4. Maintains a valid driver license. 5. Working knowledge of computers, including the Microsoft Office Suite. 6. Promotes and demonstrates ethical practices in all activities. 7. Promotes a safe work environment and follows all CARF requirements. 8. Ability to pass alcohol/drug screenings, criminal background check and any insurance driving record check.

Physical Requirements:

1. Works in an environment with occasional high stress, with potentially short deadlines. 2. Stands and walks for most of the workday occasionally sits. 3. Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day. 4. Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.

Travel:

Minimum travel required, May travel to other locations to assist with management duties or training. Some travel for meetings, conferences and/or trainings may be required. The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Mississippi, Inc.'s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.