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Job Description
B2B Fulfillment Specialist 2.5 2.5 out of 5 stars Canton, NC 28716 From $22.50 an hour - Full-time The Hemp Collect / Modern Herb Co 17 reviews From $22.50 an hour - Full-time
ABOUT THE ROLE
The Fulfillment Specialist is key to getting wholesale and direct-to-consumer orders picked, packed, and shipped accurately and on time. Based at our North Carolina facility, you'll work hands-on with finished goods — vapes, concentrates, flower, and edibles — using Katana, Shopify, ShipStation, and Asana to manage daily orders. You'll keep fulfillment running smoothly with strong attention to detail, fast execution, and a real commitment to quality. You report to the Fulfillment Supervisor (NC), with cross-functional coordination across the Fulfillment Manager, Coordinator, and Ops Manager.
WHAT YOU'LL DO
Pick and pack orders accurately and efficiently, following all department SOPs QC each order for correct products, counts, and compliance labels Use Katana and Shopify/ShipStation to confirm inventory and update order status Tag, label, and stage outgoing shipments by carrier (UPS, USPS, etc.) Flag missing or backordered items clearly to the Fulfillment Supervisor Help maintain the fulfillment Asana board to track task progress Keep fulfillment workstations and staging areas organized
WHAT WE'RE LOOKING FOR
1+ year in warehouse, fulfillment, or inventory environments Familiarity with e-commerce or B2B fulfillment workflows (preferred) Strong attention to detail and accuracy under pressure Experience with Katana, ShipStation, Shopify, or similar systems is a plus Able to lift up to 40 lbs and stay on your feet for extended periods Excellent communication and time management Must be 21+ and eligible to work in the U.S. Able to commute daily to our North Carolina facility
Frequently stand, walk, bend, and lift (up to 40+ lbs) throughout the shift Handle packaging materials, label printers, and barcode scanners by hand Close vision and attention to detail for product QC and labeling Moderate noise level; warehouse safety protocols followed at all times
BENEFITS
Health insurance Dental insurance Vision insurance Paid time off Employee discount
WHY THIS ROLE MATTERS
You're the last stop before product reaches our customers. Whether it's a wholesale partner or a first-time DTC customer, your accuracy and care in packing, labeling, and shipping ensures every order reflects the quality and consistency of our brand. The Hemp Collect / IHC Investments, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Job Type:
Full-time Pay:
From $22.50 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have in e-commerce order fulfillment (processing online orders, picking/packing, shipping platforms, etc.)? Which systems have you used for order fulfillment or inventory management? How many years experience with each system?
