Responsibilities:

Serve as the primary point of contact for a portfolio of client accounts Communicate with clients daily via email, chat, and phone in Korean and English Handle order changes, shipment inquiries, inventory questions, returns, and special projects Coordinate with warehouse and operations teams for accurate, on-time fulfillment Manage account administration: onboarding, records, SOPs, and client documentation Monitor client orders and proactively flag issues, delays, or discrepancies Assist with billing communication and resolve invoice or service questions

Requirements:

Full professional fluency in Korean and English — must read, type, and speak both Account management, client services, or administrative experience Strong organization; able to manage multiple accounts and requests at once Proficient with email and spreadsheets (Google Sheets/Excel) Professional, responsive communication and strong attention to detail Authorized to work in the United States Preferred (not required): Warehouse, logistics, 3PL, or e-commerce fulfillment experience — makes training much smoother Familiarity with warehouse management systems (WMS) or e-commerce platforms Experience with B2B or wholesale order processes Compensation starts at $60,000/year with performance-based increases. Benefits include paid time off and paid sick leave, with room to grow into expanded responsibilities as the company scales. Monarchouse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

Pay:

From $60,000.00 per year

Benefits:

Paid time off

Work Location:

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Bilingual Account Manager (Korean/English) — 3PL & E-Commerce Fulfillment