JR02583674

\nJob Type\nFull time\nDepartment\nDC Product Flow\nWhat You Will Do\n

Serve as the primary point of contact for both internal and external customer inquiries.\n
Communicate with customers to capture feedback and enhance the inhome delivery experience.\n
Proactively manage and resolve customer issues, including escalations and Executive Care cases.\n
Monitor and work alerts, queues, and cases through case/order management systems.\n
Manage \"Save the Sale\" opportunities to recover potential lost revenue.\n
Process customer order changes and special order tracking (SOS).\n
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and ontime deliveries.\n
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.\n
Coordinate with 3PL (thirdparty logistics) partners to resolve customer and cargorelated claims.\n
Input and manage claims (e.g., property damage) into Lowe's claims portal.\n
Ensure timely updates and resolution of claims to preserve customer trust.\n
Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.\n
Foster strong relationships with Pro partners and vendors.\n
Demonstrate adaptability in a fastpaced environment with multiple priorities.\n
Exhibit strong listening, communication, and documentation skills.\n
Use Microsoft Office and other applications effectively to support daytoday operations.\n
Contribute to a culture of continuous improvement and customerfirst mindset.\nMinimum Qualifications\n
12 Years in customer service or support roles\n
Ability to read, write, and perform basic math skills\n
Strong interpersonal and problemsolving skills\n
Proficiency in Microsoft Office Suite\nPreferred Work Experience\n
Experience with Inventory, processing returns and communicating with vendors\n
Exposure to logistics or home delivery operations\n

Pay Range:

$19.85 $24.30 per hour\nStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joiningourteam) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible fulltime and parttime associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and familybuilding benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.\nHealth, Dental and Vision insurance\nLife and Disability insurance\nPaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time\nFlexible spending and health savings accounts\n401(k) Retirement account with company match\nEmployee Assistance Program with concierge, work/life services and nocost counseling for all kinds of needs\nEducation support programs, including tuition assistance and trade skills scholarships\nBusiness Travel Accident insurance\nMaternity and Parental leave\nAdoption assistance\nLowe's Associate Discount and broad discount platform\nOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards\nAbout Lowe's\nLowe's Companies, Inc. (

NYSE:

LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. .\nLowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local 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