ABOUT THE JOB

\nThe Field Service Manager (FSM) manages all delivery, field repair and service, installations and returns for all locations within a Market or Markets. The Field Service Manager is responsible for driving Market delivery and installation margins by maximizing internal resources, identifying any constraints, and achieving key performance metrics such as customer satisfaction, on-time delivery, service, fleet readiness and returns. Success will be accomplished through value driven execution that fully complies with WillScot Mobile Mini (WSMM) policies and all relevant laws and regulations. The Field Service Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING

\nEnvironment, Health & Safety Conducts business in compliance with all Environmental Health & Safety Policies.\nConducts periodic safety meetings and maintains safety documents and logs.\nManages employee health and safety through Safety Save, training, observations, and regularly scheduled assessments.\nEnsures operating standards are trained, communicated, and maintained. Operations Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Dispatchers / Transportation Coordinators\nProductions Supervisors\nDrivers\nField Service Techs\nSet Up Crews\nBranch Coordinator This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate. Manages delivery & installation profit margin\nResponsible for reporting and documentation related to Market delivery and installation\nThis position may require field visits, ride-alongs and customer inspections\nWorks to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.\nManages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets\nReviews next day/week/month deliveries and pick-ups and develops a dispatch plan\nCoordinates fleet readiness with branch partners to meet customer demand within assigned Market(s).\nReviews and receives purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit\nCoordinate employees, or vendors and contractors for timely completion of complex installation and removal\nEnsure drivers document damages at retrieval and return\nMonitors and documents DVIR and preventative maintenance files\nAssists Drivers in change of schedule or route issues, when necessary\nDefine and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties May manage one or more Branch Administrative employees Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.\nReview Drivecam coaching opportunities and take action as necessary\nConducts performance discussions and training\nThis role owns all DOT compliance within its assigned territory whether directly or through one or more dispatchers\nOther duties as assigned\n

EDUCATION AND QUALIFICATIONS

\nRequirements High school diploma, GED, or 3 years of applicable experience\n7 years' work experience OR 2 years of experience with WillScot Mobile Mini 3 years' experience managing 10 or more employees across more than one location OR 2 years of experience with WillScot Mobile Mini Experience managing a unit or departmental

P+L OR 2

years of experience with WillScot Mobile Mini MS Office/Excel/Word/Outlook experience\nExperience working directly with customers by phone and email Strong customer service orientation, active listening, excellent oral/written communication Ability follow direction and meet deadlines in a fast-paced environment\nExperience applying creativity to problem-solving\nBuild sustainable relationships and trust with vendors through open, proactive communication\nAbility to effectively manage multiple, changing priorities in a fast-paced environment

Preferred Requirements:

Bachelor's degree preferred\n3 years logistic experience Scheduling, route planning and optimization Familiarity with CRM system or other contact management platform Salesforce experience Familiarity with DOT compliance and vehicle telematics Hours of Service regulations, Electronic Logging Devices, permitting, etc. Experience working with outside vendors, including pricing and schedule negotiations This posting is for a(n) Existing Position.

Disclaimer:

This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range:

 $146,200.00 - $204,700.00 Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. 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