Program Manager, WW Retail Fulfillment Operations BPR

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don't just craft products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.

DescriptionThe Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Senior Program Manager to lead strategic initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.

The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.

This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. You'll also partner with senior leadership to define business process and capability roadmaps aligned to Apple's evolving retail strategy. The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.

Responsibilities:

Lead cross-functional programs from concept through deliveryTranslate business needs into clear requirements and scalable technology solutionsPartner with functional teams and IS&T to align business process and systems designDefine and manage process and capability roadmapsDrive testing, rollout, training, and post-launch reviewCommunicate status, risks, and decisions clearly to leadershipManage escalations, perform root cause analysis, and drive resolutionDefine KPIs and measure project and operational successPreferred QualificationsBroad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plusRelevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systemsUnderstanding of

SAP, SAP

Retail, or Warehouse Management SystemsAbility to manage multiple concurrent programs across global teamsPMP or equivalent project management certificationTechnically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plusProven self-starter who thrives in ambiguous environments - able to structure problems, set direction, and drive progress without a fully defined playbookBachelor's degree required; MS (Industrial Engineering, Operations Research, or Technology) or

MS / MBA

in (Industrial Engineering, Operations Research, or Technology) or related fieldMinimum QualificationsBachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)6+ years of global supply chain management experience in complex industriesExcellent communication and presentation skills with the ability to adapt to any audience levelSelf starterExperience defining and implementing KPIs for operational metricsProficient in process mapping and other process analysis techniquesExperience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategiesExperience coordinating user acceptance testing, rollout, training, and post-launch supportProven track record managing global, complex projects including stakeholder engagement and risk management\