Job Responsibilities:

• Project & Program Delivery + Develop and execute comprehensive project plans, integrating technical requirements, resource allocation, and timelines to ensure on-time delivery.

+ Lead and manage complex technical and product initiatives, ensuring alignment with strategic business objectives. + Facilitate project breakdown sessions, synchronize plans with product roadmaps, and escalate risks/issues to leadership. + Ensure disciplined use and hygiene of project management tools (e.g., JIRA, Jira Align) and maintain up-to-date documentation and tracking .

• Release & Change Management + Create and manage release calendars and schedules, coordinating across development, QA, operations, and business teams.

+ Serve as the primary point of contact for program and release activities, ensuring stakeholder alignment and readiness. + Review epics and stories for alignment with release dates and fix versions; ensure timely distribution of release notes. + Oversee change controls and maintain accurate records of release notes, change logs, and lessons learned.

• Intake, Prioritization & Dependency Management + Manage intake for new initiatives and cross-team dependencies; facilitate intake meetings and document outcomes.

+ Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables. + Conduct dependency mapping and proactively manage interdependencies. + Communicate priorities, resolve internal prioritization challenges, and escalate to senior leadership as needed.

• Reporting, Analytics & Continuous Improvement + Provide regular, concise status reporting (e.g., RAG status) and executive-level updates , focusing on delivery progress, risks, and mitigation actions. + Maintain and update management tools; produce reports for product reviews and compliance audits.
• Team Leadership + Lead, mentor, and develop a high-performing team of project managers and delivery specialists.

+ Set clear goals, delegate responsibilities, and monitor team performance. + Foster a collaborative, high-performance team culture. + Support quarterly and capacity planning across product, engineering, and finance teams.

Required Qualifications, Capabilities, and Skills:

• Proven experience in project management within a financial institution or credit card industry.
• Strong technical and product expertise; ability to translate business requirements into actionable project plans.
• Proficiency in agile methodologies and tools, including Jira and Jira Align.
• Excellent organizational and time management skills; ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with experience in reporting, analytics, and dashboard creation.

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