Customer Care Coordinator for Luxury Outdoor Furniture & Jacuzzi Hot Tub Wellness Products Luxe Outdoor Design Center | Pompano Beach, Florida Join South Florida's Premier Outdoor Living & Jacuzzi® Wellness Destination Luxe Outdoor Design Center is seeking a motivated, organized, and hands-on professional to join our growing team. This unique role combines customer care, white glove delivery, installation, warehouse operations, scheduling, service coordination, inventory management, and logistics . This is far more than a delivery or office position—you will be a key part of delivering an exceptional customer experience from the moment a customer purchases through years of ownership. If you enjoy variety, working with customers, staying organized, and taking pride in quality work, we'd love to meet you. What You'll Do White Glove Delivery & Installation Deliver luxury outdoor furniture, Jacuzzi® hot tubs, wellness products, umbrellas, pergolas, outdoor kitchens, and accessories throughout South Florida Professionally assemble and install products at customers' homes Place products exactly where customers want them Remove all packaging and leave each project clean Perform final quality inspections before leaving Educate customers on basic product operation when appropriate Scheduling & Logistics Schedule deliveries, service appointments, and customer orientations Coordinate field technicians and delivery teams Plan efficient daily routes Track incoming products and outgoing deliveries Communicate with customers throughout the scheduling process Warehouse & Inventory Receive incoming hot tubs, furniture, parts, and accessories Verify shipments and packing lists Organize warehouse inventory Load and unload delivery trucks Prepare customer orders for delivery Maintain accurate inventory records Assist with inventory counts and warehouse organization Warranty, Parts & Administration Coordinate warranty claims with manufacturers Order and track replacement parts Update customer files and CRM Maintain service records Assist customers with financing documentation and final delivery paperwork Track all open service cases until completion Qualifications Outstanding customer service skills Strong organizational and time management abilities Excellent communication skills Professional appearance and positive attitude Ability to manage multiple priorities in a fast-paced environment Comfortable using computers and learning new software Detail-oriented problem solver Ability to lift and assemble furniture and outdoor products Experience using hand and power tools Valid driver's license with a clean driving record Preferred Experience Customer service Dispatching or scheduling White glove delivery Furniture assembly or installation Warehouse operations Inventory management Service department coordination Warranty administration Outdoor furniture, kitchens, pergolas, or luxury home products Forklift experience (a plus) What Success Looks Like Customers receive proactive communication throughout every stage of their ownership journey. Deliveries and service appointments are completed on time. Products are installed professionally and exceed customer expectations. Service technicians are scheduled efficiently and fully prepared. Inventory and parts are accurate and well organized. Warranty claims are processed quickly and efficiently. Every customer receives a true white glove experience that reflects the Luxe brand. Why Join Luxe? Represent the world's leading Jacuzzi® Wellness brand along with premium outdoor living manufacturers. Work inside South Florida's premier luxury outdoor living and wellness destination. Enjoy a diverse role that combines customer service, operations, logistics, and hands-on installation. Opportunities for growth and advancement within a rapidly expanding company. Competitive compensation based on experience. Full-time position with a positive, professional, customer-first culture. About Luxe Outdoor Design Center Luxe Outdoor Design Center is South Florida's destination for luxury outdoor living and wellness. We specialize in premium outdoor furniture, outdoor kitchens, pergolas, umbrellas, fire features, wellness products, and the world-renowned Jacuzzi® brand.

Our mission is simple:

deliver exceptional products with an unmatched customer experience. If you enjoy helping people, staying organized, working with your hands, and taking pride in delivering exceptional experiences, we'd love to hear from you.

Pay:

$18.00 - $19.00 per hour

Work Location:

In person