As the QA Manager at our Junction City, KS, distribution center, you will provide leadership and direction to our North America Supply Chain Quality Assurance teams. In this role, you will develop and maintain all QA policies and procedures for Operations to adhere to as the center of excellence.

Responsibilities:

Develop, implement, and own all quality assurance policies, procedures, and expectations across the entire distribution center network to ensure standards are in alignment with all of our key vendors (i.e., Nike, Adidas, Puma, New Balance, Converse) Develop and standardize inventory quality assurance to improve customer product satisfaction scores, as well as protect the Foot Locker brand Set KPIs for quality assurance in North America and support ICQA Operations Managers to ensure they are achieving expectations Analyze quality data and trends to identify opportunities for process improvement and cost reductions within our incoming inspection and product return processes Lead quality audits to validate that the distribution center is adhering to established procedures Provide the Vendor Relations team with consistent feedback for vendors to continue to improve product quality for retail stores Partner with Finance to develop reporting on the total cost of quality to include rework, scrap, return to vendor, and any other cost related to non-conforming product Collaborate with cross-functional partners to drive a significant improvement in total cost of quality and customer satisfaction scores for e-commerce orders Innovate strategy and technologies to drive continuous improvement Proactively drive change management to all levels of the team impacted by process changes Model our core values of leadership, innovation, integrity, teamwork, and service while delivering subject matter expertise in a customer-centric, high-performing culture To view full details and how to apply, please login or create a Job Seeker account