Manager, Central Pharmacy Fulfillment

Summary The Manager, Central Pharmacy Fulfillment is responsible for managing and performing all pharmacy operations in accordance with accredited policies and procedures, ethical and professional practices, Board of Pharmacy, and state and federal requirements in a large volume centralized specialty and mail order pharmacy. The Manager, Central Pharmacy Fulfillment oversees prescription fulfillment, playing a key role in pharmacy operations which requires the application of teamwork, leadership, and flexibility. The Manager, Central Pharmacy Fulfillment provides operational supervision of the central pharmacy workflow from data entry, clinical review, dispense, verification, packaging, and delivery. The Manager, Central Pharmacy Fulfillment organizes, supervises, directs, and verifies functions performed by central fulfillment pharmacists, patient engagement pharmacists, and patient engagement technicians. This position is responsible for the monitoring of key performance indicators, taking corrective actions that drive continuous improvement, and works closely with the Director, Central Pharmacy to execute business plan initiatives in line with capital and operating budgets.

Job Description:

Baptist Health is looking for a Manager, Central Pharmacy Fulfillment to join our team at our Central Pharmacy in LaGrange, KY! Responsible for oversight of central pharmacist fulfillment functions including data entry and clinical/DUR review for home delivery and meds to beds renewal center and prescription fulfillment, verification, and shipping. Directs the orientation, training, and continuing education of all central pharmacy fulfillment staff. Leads pharmacist and technician supervisor onboarding, ongoing development and trainings, and annual competency assessments. Maintains expert level proficiency with pharmacy dispensing software and vendor systems. Maintains proficiency with 340B program requirements. Oversees the efficient workflow of the central pharmacy fulfillment line and call center, leading the pharmacy team to optimize processes, inventory management, financial performance, patient safety and experience. Leads central pharmacy dispensing team to coordinate services and prescription fulfillment in collaboration with specialty pharmacy and local community pharmacy leadership. Serves as an expert and role model in prescription processing workflow. Develops and maintains expertise in operating automation and software systems used in prescription fulfillment and inventory management. Maintains appropriate licensure for the pharmacy (e.g. DEA registration, state pharmacy license, non-resident permits if applicable). Oversees department revenue cycle management, accountable for pharmacy budgets, and ensuring timely completion of all claim and invoice reconciliation. Ensures compliance with Baptist Health policies, 340B program, accrediting bodies, FDA and manufacturer requirements or restrictions, third party payers (including audits), and state and federal regulations. Maintains record retention in accordance with Baptist Health policies and state and federal regulations. Ensures adequate access, security, and documentation of controlled substance ordering, receiving, inventory management, dispensing, and returns in compliance with state and federal regulations. Ensures integrity of medications by assuring storage under proper conditions (e.g. refrigeration) and security. Monitors drug shortages and implements solutions to avoid therapy delays. Oversees shipping packaging workflows to certify compliance with policies and procedures, protect product integrity, preserve cold chain during distribution to patients, and mitigate risk of packages being shipped incorrectly. Completes pharmacy enrollments and maintains ongoing compliance (e.g. NPI, Medicare, Medicaid, third party insurers). Minimum Requirements Bachelor's degree in pharmacy or Doctorate of Pharmacy required. Graduate of an accredited College of Pharmacy. Current Kentucky and Indiana Pharmacist license or eligible. Additional pharmacist licensure in non-resident states may be required within 6 months of hire. 1 year of job-related experience required. Previous call center pharmacy work experience preferred. Previous management experience preferred. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health's physician network also includes more than 2,000 independent physicians.

EEO Statement:

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

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