Operations Manager (3+ Yrs, Print & Distribution Ops)

Company Overview Poster Compliance Center is a nationwide provider of labor law compliance services and posters, serving over 150,000 customers across various industries. As a family-owned, woman-operated business with over 35 years of experience, we are dedicated to delivering peace of mind through comprehensive compliance solutions and exceptional customer care. Job Overview The Operations Manager at Poster Compliance Center oversees the day-to-day operations of our compliance poster fulfillment and subscription services on-site. You will lead a team dedicated to ensuring businesses across the country receive accurate, timely, and regulation-compliant workplace posting materials. This is a high-impact role at the intersection of regulatory compliance, customer satisfaction, and operational excellence. Key Responsibilities Lead the management of daily business operations, ensuring efficiency and effectiveness across departments Manage projects related to process improvement, ensuring timely delivery and measurable results Manage and streamline order fulfillment, subscription renewals, and compliance update workflows Lead, coach, and develop a team of production & fulfillment, shipping, and customer service. Track and report on KPIs, including fulfillment accuracy, on-time delivery, and customer satisfaction scores Collaborate with sales, marketing, research, and production teams to support business growth and product accuracy Identify process improvement opportunities to reduce costs and improve operational efficiency Handle vendor and supplier relationships for printing, shipping, and materials Requirements 3+ years in operations management or a related role Proven management experience with a strong background in supervising teams and leading operational and customer service teams Demonstrated expertise in strategic planning and executing business growth initiatives Strong leadership skills with strong analytical and problem-solving skills Excellent communication skills with the ability to build relationships internally and externally Proficiency in CRM and order management tools Join us as a Business Operations Manager to shape the future of our company by driving operational excellence, inspiring teams, and expanding our market presence. Your leadership will be instrumental in delivering top-tier compliance solutions while fostering a dynamic and innovative workplace.

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Operations management: 3 years (Required) Ability to

Commute:

Westborough, MA 01581 (Required)

Work Location:

In person