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Job Description
Who We Are At KNAPP (pronounced K-NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com. . What You Get To Do The Warehouse Operation Support Manager is responsible for leading engineering support and logistics operations at customer warehouse sites. This exempt-level position requires strong software knowledge to participate in Change Advisory Boards, discuss upcoming changes and bug fixes, and coordinate implementation efforts with internal software teams. The manager oversees incident response, ensures timely communication with customers, and maintains a high level of professionalism in all client interactions. Key responsibilities include supervising software and PLC engineers, coordinating spare parts with the Spare Parts Manager and customer, managing site budgets, and reporting on defined KPIs. The role demands strong leadership, technical coordination, and customer relationship management to ensure operational excellence and continuous improvement across all warehouse support functions.
Essential Functions and Responsibilities :
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Participate in Change Advisory Boards to discuss software changes, bug fixes, and upcoming implementations with customers. Coordinate with internal software teams to ensure timely testing and deployment of system updates and bug resolutions. Monitor and manage all incidents occurring within the warehouse, ensuring accurate and timely communication with the customer. Maintain and promote a strong, professional relationship with the customer across all operational touchpoints. Supervise and delegate tasks to software engineers and PLC engineers to ensure efficient resolution of technical issues. Collaborate with the Spare Parts Manager and customer to coordinate spare parts availability and logistics. Oversee warehouse support operations to ensure alignment with service-level agreements and customer expectations. Manage site-level budgets and provide regular reporting to the Director of Remote Services, including performance against defined KPIs. Ensure compliance with company policies, safety standards, and operational procedures. Lead and support continuous improvement initiatives to enhance warehouse support efficiency and customer satisfaction. Responsible for responding to and addressing emergency calls. What You Have B.S. in Industrial Engineering, Computer Science, Logistics or equivalent work experience 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment An understanding of warehouse operations and supply chain management Working Knowledge of Linux, Java, Oracle and SQL. Operational experience in automated distribution facilities Strong skills in report development ITIL Foundation Proven organizational skills. Experience in
Budget Management Working Conditions and Environment :
Authorization to work in the U.S. Passport or ability to obtain passport Professional office etiquette is required at all times Travel required up to 10% Overtime as required by work Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 30 pounds What You Will Get Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."
